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Wondering is anyone out there knows how to set up VoiceMail Pro on a server that is running Symantec Antivirus? We have clients that employ Symantec Antivirus on their servers that continually need to be disabled because, upon restart of the server, the connection gets broken between the 2...

Can anyone tell me why a phone on an IP Office v9.0.3 would display "ADI_CM" instead of the extension number?

Just installed IP DECT base stations and wireless handsets in 3 locations for a customer. They are complaining that they hear "Echo" on all calls being handled on the wireless sets. Are there any specific causes / solutions to rectify this issue? They had older analog handsets and did not...

Just installed Avaya IP DECT 100 Base station and wireless handsets in 3 locations for a client. The client is complaining that they are experiencing "Echo" with every call they are on the wireless handsets. Is there a setting that can remedy this issue? They had the older version of the base...

Using IP Office with Embedded Voice Mail. I know the whole setup to enable the caller to dial by name, extension, etc. Is there a way to enable the caller to be transferred directly into the extension's voicemail instead of it ringing the extension first when dialing by extension or by name?

I have a client who replaced a Clear One MAX IP conference pod. She is able to get the new unit to work and connect to the network without issue. The original unit had a second unit hooked up via the daisy chain cable. When she tries to plug a second unit into this first one, it blanks the...

I have programmed an incoming call route on an IP Office control unit using a telephone number supplied by my client. When I dial the number, I get a fast busy. The client contacted the service provider, and they are telling her that when they test the line, they get kicked back with a "404 Not...

What would cause the greeting in an auto-attendant to not record? I have a client who just copied some of their auto-attendants. She is trying to record the "Options" menu. She dials the *#### code and gets the prompts to Listen, Record, and save the greeting. When she presses 2, she is able to...

I have a client who is running Voicemail Pro on a UC module in their IP Office. She has the Voicemail Pro Client 8.1.9302.0 She claims that the UC Module had been replaced and now the function "1" while listening to an internal voicemail (Which should allow her to return a message to the callers...

Is there a simple way to bar long distance dialing/calling on a per user basis? IP Office 9.1.7

I have a client who has a hunt group with queued calling turned on. If one of the operators places a call on hold, a queued call rings their extension. Is there any way to stop this from happening? I had then set the "Busy on Held" setting to on for the user in question, but that did not change...

I have a customer who wants to be able to just dial a 1 when they are in their voice mail to call the extension of the person who left the message. Is there a way to define what can be pressed to make this happen? I know in Essential, the code is "**". Not sure how to achieve this in a Voice...

My client has IP Office v4.2.23 with POTS lines being supplied via the Internet provider's modem. This control unit was just recently replaced. Not sure if it was damaged due to storm, etc. Since being replaced, the client was randomly getting the "Beep-Beep-Beep Waiting for Line" when dialing...

Bad B Channel in PBX? I have a client who is experiencing an issue with an incoming line. The caller is hearing thunk/or squeal, hears a tone, then hangs up. They called their line provider, and the provider says they have a bad "B" channel in the PBX. I've not been in the repair side of the...

IP Office V1 - Voice Mail Not Working; One of my clients has a IP Office V1 where I had to replace the Control Unit. Was at version 4.2.11, brought it up to 4.2.23. When they dial their Voice mail button or *17 they get a busy signal. Any ideas on how to fix this?

I have an IP Office 500 control unit that appears to be dead. The config says that it is version 4.2 (11). Is it possible to move the memory card and all related cards to another IP Office 500 unit and actually have it work?

I have a customer that has IP Office basic edition v9.1.100.10. On one workstation, the Manager software installed works fine. They installed the Manager software on an additional PC and when it opens the configuration it displays as if it were in Essential Mode, and not the typical "Basic"...