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We have an IP Office that seems to reboot randomly. At first the client mentioned, it happened two weeks in a row at the same time. We upgraded the IP Office from 11.0.2 to 11.0.4.3. It did not reboot at the usual time but did 4 days later. So the time and day are not constant. We did recreate...

According to the IP Office R11.1 Realesae Notes they've added certain features : With IP Office 11.1 and Avaya IX™ Workplace client (3.8 and later) the user has additional capabilities available via the Incoming Call Features menu on the client. • Ability to toggle status of Call Forward as...

thread940-1781577 The thread was closed but we are experiencing the same issue with IP Office Preferred Edition 10.1.0.5. The 9608G phones are at 6.8102. When the IP Office reboots or the IP Phones (9608G) reboots,the phone will lose its base extension. Ex : Extension : 2601 User : 2117 (not...

We recently upgraded an IP Office from R.9.1.7 to 11.0.4. We passed from 9.1 to 10.0 and finally 11. Following the first upgrade to R10 I noticed the IP Office wasn't responding well. I started a continuous ping on the IP Office. I would get delayed responses of 20 ms to 5000 ms and 1/3 of the...

Our client just brought to our attention that when using the FNE 00 he cannot dial *17 to access voicemail. If I use anything starting with *1 the short code does not work, but if i use any other short code, *34 for example and send it to Voicemail Collect it works. Logically I figured there is...

We have numerous clients using One-X Mobile Lite which has switched to Equinox using the EC 500 features. When using FNE service 00, if your call is answered by an auto-attendant (not important what PBX is at the other end) the DTMF does not work. So you can't dial an extension or dial 0 etc...

I have a few 9608G phones on an IPO500v2. In one case it's 7.0 and it just occurred on a different IPO with 9.1.8. Upon initial boot the phone is fine. As soon as it reboots the buttons are misplaced and in the system status it says it's a 4624. If I reboot the IPO everything comes back to...

I have an ICR pointing to a module in VM Pro with a menu. In this menu a caller can dial an extension directly with 3?? pointing to $KEY. When a caller dials an extension that doesn't exist it falls to the system short code ? with the voicemail node feature. The short code in VM Pro is called...

My client is using Embedded voicemail in Intuity mode on IP Office 500 v2 9.1.6. Locale is set to canadian french. Incoming call route is sent to an Auto Attendant in french with the option to press 9 and be sent to an Auto Attendant in english. In these auto attendants I have set the # key to...

I'm trying to convert wav files using the LVM Greeting Utility for an auto-attendant. The wav files are of the correct format seeing as I can use them in a voicemail pro. Everytime I try to convert the file it says : Errors in conversion- please see the output.log file. Where can I find this...

I'm trying to connect a BM12 module to a 9608 IP Phone. As soon as I connect the BM12 to the phone, the phone says NOT ENOUGH POWER. Normally these BM12's work fine connected to a digital 9508 when using the power supply 1151C. The 9608 phone being an IP Phone already has a power injector or is...