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I am trying to use the guest count weight feature to make certain dishes count as multiple guests. For one example, we have a catering package designed for 7 people. So I set the guest count weight to 7. But this does not seem to be working. Does the feature to track guest counts via entrees...

Can anyone point me in the direction of documentation (better than the integrated help) that gives details about the Dynamic Modifier tab under items? Or if you can, please give me a brief rundown as to what exactly they are (as compared to regular modifiers) and how they are used? I work in...

I hope I am explaining this well because the problem is driving me nuts. We function with several revenue centers. For those revenue centers I have both the tables set to the appropriate RC and the staff job codes are set to the same RC. However, when running reports to see the percentage of...

I've been looking for details and documentation regarding punch edit restrictions. I know that you can't edit punches in Aloha Manager the same day the punches occurred. We have also discovered that managers can't edit staff punches via the terminals for times BEFORE they themselves were...

I have been hearing many things about Configuration Center and that "no one" uses Aloha Manager anymore. My restaurant has an up to date install of Aloha TS v. 15.6.0, we have 8 terminals and we are a single site. Is it worthwhile to look into getting Configuration Center? and could someone...

Has anyone ever experienced intermittent freezing of credit card authorizations that have no rhyme or reason? NCR has at one point stated that we might have internet issues, but every test I have run has shown excellent bandwidth with no disruptions or issues. They were supposedly going to...

So I am pretty damn sure this is a bad idea for a slew of reasons. But the GM wants me to enumerate them. (To better clarify what the Chef is asking for, is to have a menu button that says for example "lunch" and then an item button that says "Beer" and then that Beer item has a modifier group...

Does anyone know if its possible to assign a guest a loyalty card outside of the order screen? Can a function button be created or a button on a table screen panel?

We have an unusual situation where management wants the same Revenue Center but the gratuity options different depending on the time of service. AFAIK Revenue Center and Gratuity are intertwined and there is no event programming that can change gratuity settings. They don't want me creating a...

Sorry for the possibly confusing subject. This is what I am trying to do. My restaurant has two different restaurants on 1 aloha system at 1 physical location. Fast casual during the day, fine dining at night. We want the fast casual to implement the settings needed to not print a credit card...

Management and our accountants want to double check that the credit card processing fee is being taken out of CC tips before we apply these tips to the staff. Is there an option or control for this somewhere in Aloha? If so, where can I find it? Thank you!

I apologize that this is probably something I can find in the documentation. But I need to be 100% sure about this. I am programming our Aloha system to reroute Printer Group A to Printer Group B. The activation schedule is "Start of Day" for every Sunday. I created the event, added the...

We currently have problems with some floor managers giving punch in overrides to staff whom they shouldn't. We need to find out WHO is actually doing this. Is there a way to track who is giving the overrides? We noticed that the punch EDIT report has a field for punch overrides and which...

I have been spending an obscene amount of time trying to create reports that I want and need for my business via report building and getting pretty much nowhere. Besides wondering if there was some resource or documentation that exists that isn't as useless as the integrated 1 page...

Problem with Event Schedules that seems to go against the documentation. We use a custom receipt footer that displays tip suggestions. Our POS serves two different restaurants, a breakfast/lunch fast casual and an evening fine dining. The fast casual has two dedicated terminals that are not...

I need to get my item list in a CSV format and I know that the easiest way to get a full item list is via the Crystal Reports menu. But the export button doesn't seem to work and the only options look like VIEW and PRINT. Is there any way to get these files in CSV or even text format? I tried...

We recently switched to Open Table Guest Center, the cloud based system where our host station uses an Ipad. We want to move forward with chit printing and we have been told by OT to get a bluetooth printer. The info on bluetooth chit printers is all over the place. Can someone recommend a...

I am trying to change the floating aloha logo on our terminals. I have been reading online about finding the logo.bmp file and replacing it. Problem is, I cannot find this file on our BOH server. Is there another technique? Are all the terminals displaying their logo from a local file? Thanks...

I've been designing a menu for a fast casual restaurant that will be part of a Fine Dining Restaurant during the day. Thanks to everyone's help here I have the menu system working very well and the ordering process very fast. Now I have been tasked with speeding up the tender process. Can...

As I mentioned in a previous thread, I am using Table Manager to run a fast casual business that uses the same inventory as the evening fine dining. I am trying to create custom submenus and to start I want to get the main menu up and running. I have created a test employee, created the...