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  • Users: crymy
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  1. crymy

    Avaya DECT and EC500

    thread690-711401 Hey all! I have a request from a customer that is using Avaya deskphones and DECT phones connected with EC500 feature. In this moment when deskphone receives a call, the DECT phone is also ringing, which work as expected. When the customer is answering on the deskphone, on the...
  2. crymy

    denial event 1387: Agent login invalid/error

    Hello, does anybody encountered this error so far? I'm trying to log in an agent, and I receive this error: denial event 1387: Agent login invalid/error D1=0x9db2 D2=0x41c Many thanks.
  3. crymy

    Hunt Group rotate call continous

    Hello, is it possible to rotate a call in a Hunt Group? For instance I would like to create a HG with 3 stations. If the first station is not answering, the call should go to the second, then third and then again 1st and so on until the caller is dropping the call. I tried to make this with HG...
  4. crymy

    automatically transfer an active call after the agent has hung up

    Hi, I would like to know if it is possible to implement the following scenario with Elite CC: - Caller calls e.x. 5055 - Caller receives normal ringtone, then music - Vector -> o Waiting 2 sec hearing ringback o Queue-to skill 1st prio m o Waiting 30 sec hearing music o Busy o Stop - Caller is...
  5. crymy

    Avaya SBC - DNS SRV query

    Hey, I have installed an SBC and connected to the Provider. The provider told us that we should work with FQDN and not IP address. It seems that SBC is sending only type A, but the provider is expecting DNS SRV. The problem that I'am having is that I do not know how to configure the DNS to send...
  6. crymy

    Avaya CM - internal or external call forwarded simultaniously to two external numbers(mobile numbers

    Hello! I have a request from a customer that sounds a little bit wird for me - He wants that a call(internal or external) that is coming in the PBX, to be forwarded simultaneously to two external numbers (mobile phones). The PBX number where the call is arriving doesn't have a phisical station...
  7. crymy

    thread940-1545655 - after entering craft password, the phone is restarting.

    thread940-1545655 I found this thread, but no solution so far. I have around 5 phones that came from the field. They are all set in VLAN6. I'am trying to connect to them using craft password, but after entering the password, the phone is restarting. Any ideea? Thanks a lot!
  8. crymy

    will work h323 phones in an Avaya CM version 7 system without a Media Gateway?

    Hello all, Does anybody know if h323 phones will work in an Avaya CM system version 7 without using a Media GW? We would like to have only H323 and SIP phones. We'll also install Session Manager and System Manager. What we don't know and is not obvious from what I read so far, is if we need a...

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