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Good morning all. We have an S8300D - CM Operating system: Linux 2.6.18-400.AV2xen i686 i686 Built: May 19 07:17 2015 Contains: 03.0.124.0 CM Reports as: R016x.03.0.124.0 CM Release String: vcm-016-03.0.124.0 Publication Date: 04 October 2012...

This is from a customer of ours from the U.K. THUB10 trunk 205- Calls are being received prefixed with a comma Please run a trace on trunk 205 to establish if calls are being received in the incorrect format, or it is happening on Avaya once the call is received. list trace tac 2025 Page 1...

Good day all. Have a customer using CM Messaging auto-attendant main number. All user extensions are non-DID 3-digit extensions. The extension in question is x-ported and is unconditionally forwarded to an off-site cell phone number. When a caller from the outside calls the main auto-attendant...

Good day all. Have a customer with Valcom VIP-801A paging endpoints with 9620SIP station endpoints, configured in the session manager for connectivity. SIP Phantom phone used for paging - An ATA device is being used as a SIP endpoint at all locations. I checked the System Manager for managed...

Good morning. I have a user, digital 2410, trying to make a 911 call. Phone resides in media-gateway 3 and trunks reside in media-gateway 1. MG001 and MG003 are in different locations. When user dials 9911 (setup in the ARS and works if dialed from MG001), the digital station in MG003 gets a...

Recently swapped out an S8300 server, CM 5.2.1. Installed the new S8300 server and loaded the existing license file that we've had. Same MG serial number no change. Getting a license error, error type 3391. Test the license long and it fails test number 19, error code 1. Also says, Platform...

All, Recently loaded Util_Patch_7.0.1-0.0-12.noarch.rpm (Feature pack 1) via putty. While loading it, I could see all the processes run and it completed and showed that it loaded successfully. After the patch load, the PSN states that the VM needs to be restarted via the VSphere console to...

Good day all. Have a minor alarm for an analog board in a slot. Need help to clear this alarm and error. Test of the alarm shows no board inserted. Cha circuit shows nothing programmed, but that board type is not allowed. i can't seem to clear this alarm out and the customer states that no board...

Has anyone experienced and issue, when trying to connect to a customer site SEID, and received the following error? Error: Failed to start Axeda Application Bridge. (Message. Could-not-create-server-socket) I was able to connect, recently, to this particular customer's SEID, but since I...