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  • Users: SysAdminUK
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  1. SysAdminUK

    Calling Skillsets Directly

    We have just found out that our users have been transferring calls directly to skillset numbers and they claim it's been working perfectly for years. The call has successfully been transferred to the correct call queue and answered by the right people. Suddenly, when they ring the skillset...
  2. SysAdminUK

    Removing a Users ability to receive Direct Dials

    Hi guys, you've all been great in the past so perhaps you can help me with something that should be relatively easy but I can't figure out what I'm doing wrong. Scenario: Lets say our main number is 100100, we have 20 users, and their DNs are 4101, 4102, 4103... etc etc. Whenever anyone...
  3. SysAdminUK

    Mailbox Manager - Internal Server Error - Solved

    Every bank holiday I need to go into each of the line's mailboxes and update the voicemail to say we're closed for the bank holiday. Then after every bank holiday I change it back. Today I uploaded the voicemail clip through mailbox manager for one the lines and it worked fine. I moved to the...
  4. SysAdminUK

    Report on Out of Hours calls received

    Hi all I've started at a new business and inherited a BCM 450, which for the most part works just fine. I've been told they would like to report on how many calls we are receiving out of hours and that we already have (or had) software which did this, but they can't remember what it was...

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