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Our voip provider lets us set Caller ID to whatever we want via the "SIP Name" field on each user account in IP office. Is there a way we can forward calls, and send the original caller ID as SIP Name? I saw something similar where you added SSI to an ARS w/ a new forwarding shortcode. But that...

Just found out we can't get R9 licenses, is there any way around that? Really need to add some power users to our system, and can't do an upgrade right now.

Have something weird going on where a bunch of people are calling one of our toll free numbers and seem to just be sitting in the auto attendant menu. (At least as far as I can see from system status) How do I setup call recording on an Auto Attendant? I tried adding voice recording to the...

I don't have the "Advanced" license yet, so I can't test this. But this is what I'm hoping we can do: A call comes into vm pro VM pro sends the CLI to a sproc we create in our database the sproc returns an extension Vmpro transfers the call to the extension the DB just returned. The part I'm...

We have a website and we want to add "We don't recognise your computer" (Like your bank website probably has). Then have our system call a user and read them a code. Does our IP office 500 v2 have an API that would enable us to do this?

I'm trying to setup our IP office so users can dial for an outside line, and it will use one of our 2 VOIP lines if they are available, otherwise the call will go out on our PRI. We already have ARS 50 setup for the PRI, this works fine We already have ARS 51 setup for the VOIP, this works...

Most of the time when I open IP office manager and login, it sits for a while with "Loading configuration (1 of 1)" at the bottom of the screen, after about a min it returns this error: Failed to login to IP Office [Retry] [Cancel] Then I click Retry, login again with the same username/password...

I'm Working on adding a few SIP lines to our existing IP office for backup usage. I have incoming and outgoing working, but I'm haven't been able to control the outgoing number. Not sure what all info is needed but: We are using Nextiva. Our SIP URI is set to "Use Internal Data" Under Users ->...

In IP Office System Status there is a metric for "Number of Channels in Use" Is there any way for me to find or measure the highest that value goes during a given period of time? - Other than having an intern stare at the screen all day :P Our contract is up, and I'm trying to figure out if I...