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If an unconditional forward has been established from one extension to another, if the extension being forwarded to does not answer, what controls which extension's voicemail will pick up? Ideally, I'd like the voicemail for the extension being forwarded to, to pick up, but I'm not sure if this...

One of our customers has 4 analog trunks through Comcast. If he dials out from his own extension, he would like a different phone number to appear on the called party's caller id than normally appears when outbound calls are made. What determines the number that appears on caller id? Is this...

Hello, Are there any Avaya (or other brand) analog phones that provide intercom capability with the IP Office 500V2 controller? Per Avaya's configuration tool, the 6211 is the only analog phone available for this unit, but it does not have intercom capability. Thanks!

We recently installed an Avaya IP Office 500V2 with embedded voicemail for one of our customers. The customer is experiencing an unusual issue -- at random times when they forward a voicemail from one mailbox to another, the message, while perfectly normal when they first listened to it, is...

If one extension has unconditional forward enabled, can this status be reflected on another extension via one of the buttons? If so, how would this be accomplished? Thank you!

Hello all. Is there a way to prevent the call appearance buttons from enabling during internal calls? One of our users, a receptionist, has 8 incoming lines and has a hard time distinguishing between internal and external held calls when it is busy. Thanks!

Hi - newbie here. We recently installed an Avaya IP Office 500V2 controller at a customer site. They have 10 analog lines from the phone company. The customer has indicated that some phone calls are simply disconnecting. An inspection of the Alarms for the lines inside of the System Status...

Hello all. I'm new to Avaya, IP Office, etc., so I'm in a bit of a quandary. We deployed an IP Office 500v2 controller at a customer site with 10 analog trunks. There are approximately 25 extensions where one is a 1416 and the remaining are 1408's. The customer has reported an unusual audio...