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Hi, I have two TDE600 that are connected to each other via private trunk with a virtual IP Gateway. I allowed that phones on System A can access the SIP Trunks from System B. However, once a phone on system A has dialed his destination number system A can't send further DTMF tones to the...

Hi, I have a US TDE600 and a UK TDE600 system. Recently my US provider gave me a firmware update from Version 7.1104 to 8.0204. So I updated the US TD600 without problems. The UK TDE-600 is still on version 7.1104. I am wondering if I can use the US firmware to update the UK MPR card or do I...

Hi, I have a TDE-600 and I want to use the Comminication assistant. Everything is setup and works, beside one little glitch. When I call an international number through the Outlook plugin or the the CA client the system tries to make the call through the IDLE Line Access (Local Access)...

Dear Techs, I am in the process of changing my US TDE-600 system to a non US system in order to run a PRI-30 card. I got a new KX-TDE6101NE MPR card from a dealer in the UK. I put it in my TDE-600 rack, it powers up and initialized. However, it works just as a TDE-200 MPR card (this is what the...

Hi, I would like to activate the external relay over the TVA50. In one of the custom services menu the should get the option to dial a number and this activates the external relay. Is this possible? Usually it is the code *5601 that activates the first relay, can I let t he TVA50 dial this...

Hi, on my TDE600 i have setup a conference group that can be called through the regular dialing pattern (*321#). It works, but I would like to access this conference group to an easy to remember number. My goal is if someone dials the extension 911 the call gets forwarded to the group or the...

Hi, I have the following problem: Our main TDE600 has some public VOIP Trunks, a PRI Trunk and some old fashion co trunks on a ELCOT16. In a remote location (connected via VPN) we have a TDE100 with a DSP16. I tied both system together with the virtual IP Gateway card. This works so far. The...

Hello, I have a question again. We have a TDE600 with a 6 channel TVA50. This phone system is located on a fenced base. In a case of a certain emergency we want to be able to record a message via phone and make it available to all phone extension. People should be able to call a certain number...

Hi Techs, I have the following setup with a TDE600: Incoming co-line via PRI23 with DID. One of the DID is assigned to the DISA. When this numbers gets called the caller ends up in the DISA. He can dial any extension. Now I have certain extension that are getting forwarded to a cell phone via...

Hi, I have the following setup. In our department we have a helpdesk position that handles our main number 560. It is a digital Panasonic phone KX-DT34x. Anyway, all other office in this departments have the helpdesk number 560 on their Panasonic phone on a flexible button key as SDN. If some...

Hi, I have a TVA50 that works together with a TDE600. Recently I needed to change the voice codec from the TDE600 from u-law to a-law. Since I did the changes the voice prompts, mailboxes from the TVA50 are very scrambled when I access it via the phone. it seems to me that the TVA is still...

Dear Techs, I have a TDE-600 that I would like to extend with SIP extension. I would like to allow sip softphone (on a smartphone) to connect with our TDE-600 over the internet. Unfortunately, those smartphones can't connect via VPN with our PBX. Is there a way to allow sip extension over the...

Dear Tek-Tips techs, I am working with a non-profit Organization in Papua New Guinea. Recently we got from a US Phone installer help with an installation of a Panasonic TDE-600 on our main support center in PNG. The installer bought the system in the US and he voluntary installed it here to...

Hello, I have a problem with a E1/T1 public trunk on my TDE-600 (US Version). I have a E1 trunk from a Telco. I convert it via a LOOP4300 converter from E1 to an T1 trunk that goes into the PRI23 card of the TDE-600 (the US Version of the TDE-600 can't handle a native E1 PRI30 card). When I...