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  • Users: WhiteRob
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  1. WhiteRob

    Moving a Digital Phone from one TN to Another via keypad (181....)

    Hello, We have been able to type in a number sequence on the keypads of digital phones for years that would mov a digital phone from one TN to another. We'd pick up the handset, dial a code starting with 181#### (not sure if the last part of this code is a password) and then after receiving a...
  2. WhiteRob

    Replacing an agent in an ACD que with IP phone - Ratio of calls too high for one agent

    This is my first time posting, please go easy on me. I have an ACD que with 6 TN's in it. They were all 2616's but I replaced one of them with an IP phone, an 1140. My understanding is the incoming calls should rotate through the available agents, however the IP phone is getting a higher...

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