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Hi, I have Avaya IP500 V2 with 3 POT line setup. Can call from outside and use all three lines. But cannot call outside using the third line, after dialing it makes an beeping noise (not busy signal). Looked at the incoming call route, systems and hunt group and I don't see anything unusual...

For example, if I have 4 POTS line and group A need to use 1111/2222 and and user group B 3333/4444. Would it be the best way to have each user to have their own Hunt Group and have the first set of numbers of incoming route set to hunt group A and the second set of numbers set to hunt group B...

I'm not sure where can I change this settings but I'll try to explain to my best abilities. I have 2 POTS line. Calling in and out works but sometimes user will encounter waiting for line. So for example, user dials a number but decides to hang up and re dial, the phone will says "waiting for...

I'm trying hook up a digital phone 1416 and getting a no application firmware / Flash memory failure. Did some googling and found that I should try upgrade to the latest firmware. The current firmware is 9, the latest I see here under the File->Advanced->Upgrade is 9.1 Is this a necessary...

Hi, The user has 4 POTS line and 1 of them is a private line. User phone currently has 3 line appearance so I'm going to add one more, ie A B C D. At the trunk lines config, the private number is on the first trunk with line appearance id of 701. I then create label and add line appearance D on...

I'm having some issues with the night service forwarding. I was able to forward externally by dialing the night service hunt group but if I set the main hunt group to night service, it would just keep on ringing. Inhibit Off switch / forward is turned off. How the logic I think it should work...

Would like to achieve this scenario, 1. Main Hunt group contains 2 extensions through collective ring mode 2. 3 telephone lines available 3. 2 extensions are busy (using up 3 lines) 4. When someone calls in, instead of hearing busy tone, I like to forward to external number Looking through...

Hi tech dudes! Need your help once again. I received a refurbished IPO 500V2 with 2 combo cards. Read over the instructions on how to setup new unit. Take out config from the sd card, format and rebuild. Next step was to connect with the IPO unit with laptop, set same subnet and tried to...

Hi Tek Tippers! Quick question about the multiple numbers from Verizon. If I have multiple POT lines to IP 500v2 and would like to have a primary number rollover to another number when the primary number is busy, is this something I have to call Verizon for? Currently when a first caller is on...

Can someone point me to the right direction on which settings to look out for. I have 2 combo cards (just installed 2nd card), 2 trunks on the first card and the rest are digital phones. I starting to get waiting on line error today when trying to dial out. Sometimes it would call out...

Hi, Is it possible to have lets say I have to pots line connected to the trunks 11/22. Trunk 11 lets say xxx-8888 and 1 trunk 2 is xxx-9999. Caller one calls in connected with 8888 and the second caller dials 8888 number but since its occupied, can I have it transfer over to 9999?

Hi Got some new 1608-l phones to add our exsiting avay system. I came across a setup that I've seen before since all previous phone I worked with boot up right off the bat. The new phones gives an no ethernet error and also ask for procpswd. All current phones are connected directly to the pbx...

Hi Was wondering what is your recommendation for a basic cordless phone? I'm currently looking at the D160 with a base station to replace two 1408. Current setup is IP500v2 w/combo cards. Thanks

Hi, I have an this one phone out of about 20 phones have this issue that when calling out, the receiver receives an private caller id. I checked the ip office manager to see if there is anything off but I don't see any out of place. I have searched this and avaya forum to see if I would across...

Hey guys/gals, I'm looking for more information about an particular phone that calls out and when a person say like me picks up with a cell phone it gets an unknown id. Other phones receives this as well. My confusing starts that it's only affecting one phone (1406) while other phones works...

Hello tek tip peeps, I'm here again seeking for wisdom! I have a place that wants AA at start and this is how I have setup. HuntGroup-> Main 200 (Reception 250) HuntGroup-> Greetings 201 (Phantom 251 that forwards to AA *60) Incoming Call Route - All analog lines goes to goes to Greetings 201...

Hello I'm looking forward to take this exam over the weekend. I have about 3 months working with the IP Office. The test covers very broad range of topics for 40 questions. Bases on the syllabus it has about 30 different topics and it seems there will be 1 or 2 questions for each topic. I would...

This is actually a follow up to my other thread which was that I couldn't get the fax machine working on the POTS line. http://www.tek-tips.com/viewthread.cfm?qid=1756440 I figured out why it was not working. I have 4 numbers and 1 of them is the main #. So I gave the fax an non main number and...

Hi guys, I have an location that are able to send fax but no receive. I did an practice run on my avaya demo on how to setup an fax and it works. All I had to do was to find the analog extension lets say 100 / port 7. I create an user for that 100 and directed the fax number at the incoming...

Hello, I have a site that has an configuration of AA right from the start (ie, Hello this is Company, press 1 to speak with an rep). I would like to know if I can have an user press the Out of Service button and forward an incoming caller to an external number while having the AA setup? Because...