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Hi, I have 2 x IP Office 500's with an SCN. It's been in and working for ages but today there are issues between the sites. Hunt Group 500 on site 1 should contain user 511 on site 2 and usually does, but on Manager for site 1 you now cannot see the users from site 2 when you try to add users...

Hi, I was doing a R9 to R11.0 application server upgrade in 2 steps. After the 1st step from 9.0 to 10.1 it now isn't allowing me to log on using the Administrator credentials I used to log in to upgrade it. I'm getting the message "Login failed. Incorrect user name or password. System...

Hi, Our customer wants to block calls from anonymous numbers on a couple of their DDI's. I know I have done this previously on ISDN using a ! in the incoming CLI on the incoming call route to route them to a barred shortcode but this doesn't seem to work on SIP. Does anyone have any ideas on...

Hi, I'm hoping someone might be able to help with this! We have a customer with an IP500 R9.0 with IP DECT that was installed by one of our previous engineers who didn't make a note of the passwords! [thumbsdown] Is there any way of resetting the password through a telnet session? Thanks in...

Hi, I have a customer who is having some issues using Manager after their IT company made some changes on the network! They have notified us what they have disabled on the network but I'm not sure and can't find any documentation anywhere to give us any clues. The following has been disabled on...

Hi, We are having issues with a customer who hotdesks over 2 sites and wants to use One X Portal. Both IPO500's and an Application server running One X are on the same LAN but the SCN between the 2 sites is on a separate MPLS on LAN2 on both IPO500's They have hotdesk users on Site 1 with the...

Hi, Our customer has been experiencing issues with their contact recorder where if they have 2 or more incoming calls within a few seconds of each other they all display the same incoming CLI so it's difficult for them to seach calls by CLI as a lot of them are wrong. It's an IP500 with...

I'm having some issues connecting a remote SIP extn (Avaya Communicator) on an IPO500 9.1 I've changed the SIP ports on the IPO to 6050 instead of 5060 and the port forwarding has been done on the customer's firewall and enabled remote SIP extension on the LAN1 VOIP tab. I am trying to connect...

Hi, We have upgraded an IPO500 from 9.0.4 to 9.0.8 and upgrdaded the Application Server to 9.0.8. Uninstalled One X Call Assistant, logged into one-x server through web browser and downloaded new version of Call Assistant, have installed, it says it's logging in but when you double click the...

i have 2 IP500 systems linked via SCN (1 is 5.0 and the other is 4.2 software) They have centralised voicemail which has worked fine but now all of a sudden the secondary site doesn't get notification of their voicemail messages. They can use voicemail fine by dialing it and they are getting...