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thread940-1736568 I would like to download these files but when I click on the link it loads and error. Any help would be greatly appreciated!

I know how to do this in the embedded file management but since lease renewals are all 500V2A controllers now, I have noticed that this does not work. Is there a different destination folder than before? Or another way to transfer so that customer does not lose any voicemails or have to record...

Is there a way to identify the proper SMTP server address from an email sent from the user that is set up as the outgoing mail account? For example voicemail@companyx.com. I seem to have a problem getting IT people to give me the proper information to make voicemail to email work. They always...

I am wanting to know if it is true that an Avaya business partner can not get R10+ endpoint licenses? It doesn't make sense why that would be true yet CDW has them available online. Here is a link https://www.cdw.com/product/avaya-ip-office-ip-endpoint-v.-r10-license-1-endpoint/4360152. Why...

Client has 2 locations. Location A and B are on same network (connected by fiber) but each location has an IP Office 500V2. Extensions at location A are 2xx and at B are 3xx. Location A has phone lines and auto attendant from that system answers all calls. Location B has no phone lines, uses...

thread940-1717292 I am creating a proposal for a client to switch from Analog to PRI lines. The service provider will provide a block of 12 lines so in order to use all 12 I would need to add an 8ch PRI license correct? Does anyone know the current ballpark price on that license? TIA

Customer says their extension is locked. No codes have been assigned. How do you unlock this extension from IP Office Manager? Thanks in advance.

Does anyone know for sure what IPO release allows for a domain name to be entered in the SMTP IP address box? I was told previously that 9.1 or higher would allow a domain name but I have a system, release 10.0.0.1.0 that does not appear to be able to accept a domain name. System is now owned...

I am looking for tips on importing old config to new IP office to avoid having duplicate extensions and other issues. End of lease getting new equipment and want to bring in old config file with no issues.

I have an existing system installed a few years ago. The client had an internal SMTP server. In the SMTP tab under system I entered an IP address in the SMTP server address box as 192.168.xxx.xxx. That was working for all this time with no issues. Now the client says VM to EM is not working...

Are there any good low cost solutions to use SMDR feature? I have a client with 6 phones and they would like to track the calls but cost is a factor. I have never set up SMDR. Looks pretty easy but collector software seams to be a hurdle at least in this case. Any ideas?

Does anyone know if it is possible to send the information from the Users and Extensions lists to a spreadsheet? I would like to be able to have username, extension #, card # or expansion module, and port # on a spreadsheet to be able to move or swap users without getting out laptop and manager...

Is there any way besides Avaya IPO manager or web manager to change a phone's username? I am specifically wanting to know if the name can be changed from the 9508 phone? IPO running in standard mode. Thanks

I have 2 avaya ip office 500v2 phone systems on same network. System A, existing system, works just fine. Added system B about 8 miles away at new office location but connected to switch in rack that is connected to System A network by fiber so they are on same network. Calls and transfers...

I have an Avaya IP Office 500 V2 with 1 1416 digital station and 1 cordless phone and 1 phone line plugged into a combo card. I have line 1 programmed on digital station and I can grab line 1 and place a call. How can I place a call from the cordless phone? It has a dial tone but will not...

Can you change the name on an existing extension from an admin phone? This is common that people come and go and I want to know if you can and if so how to change a user name for extension XXX from an admin phone. Thanks.

Is there any way to program a button on the phone from IP office Manager to enable the user to turn ringing on / off for Incoming calls for their extension? The user needs to receive all internal calls but be able to choose when the phone rings or does not ring for incoming (external) calls. I...

Does anyone know if you can change settings on this phone so that the screen is always backlit? I have one user who does not want his screen to hybernate or dim. Any ideas?

IP office 500V2 embedded voicemail. I have a group created for a department and need to record a greeting for the group voicemail. I have added the group to the source of the user but want to create a short code to be able to record the greeting. Let's use *76 as the example, how do I program...

My client receives calls that are not actually for them and would like to transfer the call instead of telling the caller the correct number to call. There are buttons programed to dial the number and those buttons work to place a call but can't figure out the procedure to get this call...