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Hi, Is there a way I can integrate the yealink phone to get the users (name and extension) from the IP Office?. There is an option in yealink phone that it can HTTP to an IP and download the contacts or directory, is there a path on the IPOffice that can be used to download the users info? Thanks

Hi We have a VDD that routes to hunt group and that hunt group has no members but it has cov path that goes to coverage answer group.. the issue is when internal callers call that vdn, and the call is answered by Coverage answer group member.at the caller end, it displays the wrong name of the...

Sometime, when an agent tries to release a call, instead of going to after call work, it goes ready, and he gets a dial tone!! Any ideas what is happening here? OXA 2.5.14 CM r8.1

there are some rooms that when they dial 9 to dial out, they get a fast busy. Ive checked the COR and COS and seems like there is no restriction whatsoever. the same COR and COS is used with other rooms, but some can dial out and some can't! The ones that can't dial out, can dial internally ok...

Hi, the headset stops working randomly during the day, and they have to disconnect and reconnect the headset to work. they have the latest windows and driver updates. CM R8.1 OXA 2.5.16 Plantronics with DA70 adaptor they replaced the headset and the adaptor but no help. it happens to a few users!

Hello, I was trying to do a list trace to a station but in gives me an error "Extensions defined only as pextension in dialplan cannot be specified"! Is there a way I can trace those kind of stations?

Hi all, Hope you can help me with this. Incoming calls goes to a queue, agent answer it, then he tries to conference the call with an internal user (by dialing ext or grp), then the issue starts, sometimes it works OK, some other time it gives a weird issues. for example, - after conferencing...

Hi everybody, I have installed some J169 h323 phones with avaya cm r8 but when I push the contact button it doesn’t show any station configured in the system! How can I get it to work?

Hello everyone, Customer needs to have their busy indicator buttons to show names instead of extensions number! Is there a setting on the cm to do this?

Hi, I installed a new CM R8.1. And I do not see a place to install the auth file anywhere? Anyone can help, please?

Hello everyone, I am about to install my first cm r8.1 on ACP 120 and I was able to get the avp updated. My questions are: 1- do I need to install system manger? And if I do, would I need to install weblm ova too or it’s embedded with smgr? 2-Is there any post installation settings I need...

Hi Everyone, I have a CM R6.2 where 0 is configured as attd. when night service button on, external calls follow the night service distention just fine. The problem is with internal users/rooms calling attd using 0, it gets busy. Is there a way this can be fixed? I tried to look in some other...

Hi Team, I have a customer with 2 sites (A and B), each site has its own PRI line. Ext100 at site A has 2 DIDs. one ICR at Site A and another one with different number at site B. Ext100 has forwarding ON to his cell. when he receives a call to his DID at site A (where his phone is registered)...

Hi, Basically, I have a customer that wants to use K175 phones as a door/video phone. They want a visitor to press any button or one button on the screen to call the receptionist. Is this something that can be done? Also, How can I disable the visitor from accessing any other app/settings on...

Hi All, Lets say user A tries to dial user B and B has forwarding ON to outside number. User A has short code 9N/Ns1112223333. User B has short code 9N/Ns2223334444. So every user has its own caller ID when dialing out. The question is, when the call got forwarded, which caller ID it would use...

hello everyone! has anyone know if programmable buttons can be configured on IX? if not, Is there another softphone can handle that?

Hi everyone, I can not get the shortcode for call park/unpark to work (*37N or *38N). I ran a monitor and found that the yealink is sending an invite to the avaya IPO like *381@IPAddrssOfIPOffice Not sure if there is a way to make it work? IPOSE R11 yealink dect w60b

Hi guys, does anyone has any documentations on how to setup edgemarc SBC with avaya IPO? I am using J179 as a remote phones. and it registers but there is no dial tone or RTP between the system and the remote phone. Signaling I believe is working fine because I can dial out to my cell but...

Hi guys, how Can i set resiliency for J179 SIP phones? got an IPO SE R11 with IPO500v2. In the document it says SIP domain needs to be the same. but does this require to do anything to FQDN (System>LAN>Voip) or the DNS server? thanks,

Hey guys , Do any one know how to change the vlan of avp 7 thats allredy installed and running?? Thanks