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  • Users: fmoraes
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  1. fmoraes

    Registering Softphone in Mobile Devices

    Hi there. We have a NS500 and we have some problems using mobile devices. The devices just works when I connect a VPN, but is not useful... My customers want to connect the mobiles directly. Our vendor send the ports to redirect the traffic in the Fortigate (50e). UDP 123 UDP 2727 UDP 9300...
  2. fmoraes

    How Many TSAPI Licences I need?

    Hi there! It is a very difficult matter to me. I am using Avaya CM 6 with AES, and my recorder is Impact 360 Verint. Now, I have 1600 TSAPI Licences and they say I need to buy more. I have: Skill - 736 IP Sets - 500 Agents - 500 (at the HMM) conector - 150 They told me I need to have...
  3. fmoraes

    CMS ROUTINES

    Hi there! My vendor told me there are several routines that CMS execute daily. How can I check these routines? Are there "default routines" that I can not change the time to execute? I am asking that because at night, between 00:15 until 06:00 I receive error "Unable to execute switch protocol...
  4. fmoraes

    Connect Real Time base

    Hello there. here I go again. To control the contact center our managers want to create dashboard with the online datas from CMS. Because they don't like the CMS view... Well, now I have to create some dashboards with this informations. Is it possible to connect the base to extract this data...
  5. fmoraes

    Message Disconnect

    Hi there. I have a menu configured at my system, but I have an issue. After a message, I want to disconnect the call, but it isn't works well. After a message, I put the DISCONNECT command, but instead, I have 1 minute silence. I tryed to send the call (after message) to another VDN with...
  6. fmoraes

    Remote Callcenter

    Hello All! I'd started in new company a few days ago and we have a project to move our callcenter to another place. But, just the sets. All other stuffs as pabx, recorders, IVR will remain at local data center. We have 2 fibers to connect both sites and the network in new site will be the same...
  7. fmoraes

    Softphone Avaya

    Hi There! I have a CM Avaya Aura here and all of my sets are ip hardphones. However I have the intended to use softphones in some departments (excluding CallCenter). My network is separated (voice and data), but when I use softphone I couldn't have this scenario, because (or, at last, I...

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