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First one. I've apparently received the wrong unit. The Maint window and the GUI say AAstra AND I cannot select the US freemarket Sales Channel (It's not there). Can't contact support because I don't have a mivoice 400 support ID. Help!

G3 switch; Customer asked to send Sales calls to another PBX. Went Remote Cover; had to use PSTN. Works great, except only one call gets through at a time. Subsequent calls go to 2nd coverage point in the path (attd) which I added in case there were problems. Below is my Sales Coverage path. I...

Definity G3V7 Currentlyhas individual CO trunks installed. Customer wants to install PRI. Besides a T1 card, what else would I need? Licensing? Thanks in advance.

Customer wants automated attendant to transfer callers directly once they select a button. Doesn't want to hear "transferring you to..." Anyone? SX200 ICP embedded.

A customer recently purchased several hotels. 6 of them have old Definity. The previous support company was generous enough to provide credentials, but they only work on 5 of the 6. Now that support company is no longer working with the customer. We are not an Avaya company. Our customer does...

Mitel Applications Suite 4.0.227.0 Mitel Standard Linux 9.4.34 OVA 4.0.227.0 (enterprise) Customer is using this strictly for voicemail; no other applications in use. They want to upgrade to latest to utilize gmail. Is there an upgrade path from MAS 4.0 to Micollab? Would customer be served...

Customer IT tech wants specific extensions grouped in a specific controller. This requires deleting some extensions from one controller to recreate them in another. On attempting to delete the extensions I get an error, "Delete Remote Hosts from the Remote Busy Lamp Groups Form". I imagine this...

Is there a mailbox option that will prevent callers from ringing an extension? Example: Employee is home recuperating. Just want calls from auto att to go straight to their voicemail with no routing or redirect from pbx.

RESOLVED.........Customer complained system goes down several times a day, power cycling clears issue. Clarified issue was only outside calls. Found PRI DS1 sync'd to Tone Board, not getting clock from Verizon Router (Found here that Verizon considers Clock optional.) Verizon had to send a tech...

I used 9.1 OVA and don't have the SA login for SQL (since I didn't install the SQL). Can someone provide this or point me to the correct document to find this. My manual only references the Server 2012 Admin password, which is strange because Windows asked for that as a first time login. Thanks,

Mitel SIP support is stumped so far. Telematrix 9602IP phones. Mivoice Biz 7.2. Wireshark shows called phone sends 180 / sdp to pbx but pbx does not send it to caller. Call can be completed by answering called phone, which actually rings. I have followed guidelines in SIP CoE 10-5159-00058 to...

Connecting a laptop to voice network, I can ping and tracert out the MBG WAN, but cannot access web pages. Ping does resolve to an IP address. Simple fix?

SX200 LW19 Leading digit 9. Digits Qty Designation 11 0 Emergency Conflicts are 1+ numbers with specified qty of digits. Modified digit: Delete 3, Insert 911 (also tried it with Delete Nothing, insert nothing) No COR applies. Takes the call approx...

I have purchased the dealer demo pack and want to install it virtualized. I see an OVA for 7.1 but not 8.x I have this issue in to Mitel support, but not sure I'm going to get an answer. The way I see this is I need to install 7.1, then upgrade to latest. I prefer to have confirmation on this...

SX200 ICP Is it as simple as upgrading firmware to allow for the IP5540?

SX200 ICP 5.0.2.14 Brand new system with PRI. Outbound calls no problem. Inbound only work when I set a destination Form 19 Tenant (for DID trunks) in DID illegal number intercept. Also have to set incoming start type to IMMEDIATE instead of WINK. Is there a way I can see what number is being...

pn 54006835. Trying to setup an application record. No matter how I set it up (standalone, Micollab, MiVB I get an error saying I need to assign a base product first. Help? Only other products I have is 54006809 SRC Tap Licenses and the Integrations License.

I have a Cluster of 8 MCD 6.0 Extension 4032 is a Hotdesk user with no phone assigned. Its home element is MCD 1 and there is 1 hotdesk extension there to login to. 4032 does not have a second element assigned. 4032 logs in to 4 other hotdesk extensions. 3 of those extensions are homed to MCD 2...

Original issue was could not read diagnostic logs in Maint and could not get an ftp backup. Went onsite to see if a firmware upgrade would correct issue, system crashed. "Error auto- (loading file: errntBooto = 0x): dosFsLib.c : Problem finding volume data, trying to use the next block as boot...

Auto updates for Windows 10 KB3163018 caused Micollab Client to lose connection in a converged network. Deleted KB3163018 in Windows Updates. Issue is corrected. So far only one user reports this issue.