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RESOLVED. Thank everyone for refreshing my memory. I gained a whole new system created by other in Europe after the creator moved on without leaving much documented. I learned today that in addition to CHARGE ARS DIGIT CONVERSION TABLES, there is also an AAR DIGIT CONVERSION TABLE. Thanks...

CURRENT SYSTEM INFORMATION Software Load: R016x.03.0.141.0 Memory Configuration: Large Offer Category: A LAST TRANSLATION LOADED INFORMATION Software Load: R016x.03.0.124.0 Memory Configuration: Large Offer Category: A...

Associates in our corporate office are reporting getting calls inbound from people who said we called them, but we didn't. Callers are getting rather upset, and report in some cases the person being called is getting many calls, and never a messaage. Callbacks to us come in on our local PRI's...

BACKGROUND Corporate system. 8 locations, with a total of 20 gateways around the country that run back to a primary and backup corporate location. Asked if we could place a MG450 at a retail location off our corporate system. No issues with proof of concept so it was setup last Fall. A total...

CURRENT INFORMATION Software R016x.03.0.124.0 50 agent Call Center at my location. 1. Agents use Call Master 4 and conventional headsets from their desk. To train, two agents plug into the CM 4 without issue or use a training connector when training. 2. Some Agents login via One-X...

Very Strange Issue: Associate with a company provided cell phone, is having issues whether in the office or outside the office in other states/towns calling another corporate office. His office location is the primary site in the PBX configuration. He can call any number anywhere, except a DID...

Software R016x.03.0.124.0 Is it possible to block inbound calls domestic US locations and or international location. Recently several people have repeat calls from the same ANI, and research shows many other numbers getting them. Curious if there's any way through the CM to handle this for...

New associate. Tried a 6208 Analog with volume handset initially. Switched to a 6408D+ upon learning of user having a hearing aid. Still reporting issues. Suggestions/recommendations? Thank you.

CURRENT INFORMATION Software R016x.03.0.124.0 REQUEST: Create a new DID number for on call assistance. On call period - Sunday - Saturday 1 week at a time # of associates 3, Associate phones. (2) 8410D and (1) 6416D 2 sit near each other, the other is in another part of our warehouse...

Background: Avaya R;016X.04.0.124.0 Software R016x.03.0.124.0 Avaya 9608 IP Phones Converted a group of associates in a large office from 6408D+ to 9608 IP phones. TASK/QUESTIONS? Using the IP phone log to either return a call to someone you spoke with, or to call back a caller that you...

Background: Avaya R;016X.04.0.124.0 Software R016x.03.0.124.0 Current Service is down as local telco won't repair copper for these lines. 6 POTS Flat Rate Trunks installed in PBX Ground Start trunks connected to Avaya MM711 card Proposed Product: Broadview Networks DVL Equipment...

Is this possible? Current software load: R016x.03.0.124.0 Currently no IP phones in place yet. Backgroud. Connected buildings/warehouse facility. Total 450+ associates. Emergency calls - User dials 911 and crisis alert notifies 10 users of the extension that called in the building. Need...