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  • Users: Alpha500
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  1. Alpha500

    I created a poor mans call center w

    I created a poor mans call center with 3 IPO 9.1 essentials and when I have the agents inactive I put a DND button so calls can overflow/fallback to other extensions/hunt groups. When DND is on obviously agents can’t receive internal calls same if I have agents log out. Is there a way to busy...
  2. Alpha500

    Release 9.1 and 10.0

    Hopefully a simple question, I have qty 2 9.1 IPO's and will be purchasing another IPO 10.0 for another location. Are there any compatibility issues with networking between 9.1 and 10.0? Thanks.
  3. Alpha500

    Reception License

    Can you use a reception license with essential edition or do you need the preferred edition? Thanks.
  4. Alpha500

    I2004 on bcm400

    After doing a license transfer and restore to a new bcm400 the i2004 couldnt reach server. The phone has a static ip address which is still programmed on phone and i tried doing full dhcp no dice. Under DNs the extension 222 was showing as a 7208/7316 port 124 inactive dn. I have 1 ip license...
  5. Alpha500

    I have a bcm400 4.0 that had lights

    I have a bcm400 4.0 that had lights flashing, i replaced hard drive with an older drive that we removed a couple years ago and system came back up and was able to get into call pilot from EM, did a restore of a current back up and every thing worked except for accessing callpilot from EM. I...
  6. Alpha500

    Bcm 50 stopped working 2 amber lights

    I have a bcm50 6.0 that stopped working. I rebooted and did not boot normally but after 20 minutes it started working again. However after 2 hours it crashed again. If i replace hard drive will i lose all my keycodes or what does that description sound like
  7. Alpha500

    Software versions

    I had a bcm50 crash that had 2.0.2.05e. I have another 50 with 6.0.2.05.237. Can these two different software versions communicate?
  8. Alpha500

    TAPI with IP Office 9.0

    I have a dental office customer who has dentrix software. Dentrix is reselling Broadview hosted systems (The phones look like a Mitel phone) however the broadview system integrates with dentrix and pops up caller information from the dentrix software. My question is will the IP office do the...
  9. Alpha500

    fowarding calls via phantom extension

    I have an IP office 500 that i set up a phantom extension on and it is set to unconditionally foward a call to a advertising agency then they return the call back to IPO. This works fine when i dial the phantom extension internally but when an external call comes in and hit incoming call route...
  10. Alpha500

    Security Setting

    I had another tech get into my IPO essential and may have changed a security setting because most of my hunt group info is greyed out. Does anyone know what that setting may be?
  11. Alpha500

    IPO External Paging

    Can I use the Valcom V-2001A hooked to a phone 2 card to make external pages on the IPO alone or do I have to get a VMT-1 input line transformer?

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