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Hello Guys, The Avaya CM 6.1 give a strange issue ... ip phone are losing sever configuration, from time to time . First start evething appear to be normal , just right after a few min/hours all phone are showing in the screen discover x.x.x.x (ip addr) can someone here can give a clue on...

Hi All , is anybody facing issue with symposium on OS win version 10 , as Microsoft has announced the end of IE on later version , but yet Avaya app stuck on version 10 . RTD feature on symposium keeps giving err while trying to filters on the board . See below : I hope someone has good...

Hi Folks , Looking on how to find out the root cause of issue on QM , while playing contact and facing with the error or : no audio or video content is associated with this Contact All audio is available on acr , and licences are find. Looking forward to your reply . Thanks !

Hi Guys, Is there an LD where i can extrat the CDR data from extensions, to list calls on CS1000 made to a specific date and time Checking CDR settings and it's been well set up on the system , so i need is just to know where i can find those datas. Looking forward to your reply. Thanks !

Hi Guys , Most of our ip phone are configured on zone 1 on the call server , and the vtrk is on zone 10 configured for BB (best band width) this is something that we will change to BQ (best quality G.711) do you guys know what is the relation between zone 1 typically configured on phones and...

Hello guys , I Just come right there ,hopefully you guys can give a clue . Having call server up and running on a co resident system , both CS are shadowing data , each has an MGC with 2 DSP , DB1 96 DB2 32 , also both the call server are within the security domain on on ucm - we recently...

Hi Guys , We have some acd agents configured on call center infrastructure, when calls come in, reach an agent , this one may or may not be able to give customer all the info they need, so it is possible to make a set in the PBX in order to forward this call to a personal number . Look...

Hi Guys, Hopefully find out what i missed"" I ve set up an acdn number on cs1k and have its ncfw pointed to an external celular number ... So call goes to ivr then forwarded to cdn number, skillset on aacc .On ochestraton designer , i use the ROUTE CALL cmd to forward this call to that...

Hi all , Is it possible to create a Ad Hoc report as customize report and make it availble on evaluation reporting on Quality Monitoring ? Thanks !

Hi all , Is it possible to create a Ad Hoc report as customize report and make it availble on evaluation reporting on Quality Monitoring ? Thanks !

Hi Guys, It's been a while go into overlay 20 do a print of all unused TN and DN from the cs1k in order to create new phone , but this question came up on my mind since i am not the one who have this oportunity to build this system . How CS1K generate those TN and DN numbers... i read...

Ho Guys, It's been a while since i am loooking on how to connect with the CCMS DB so that i can customize my own record, an ODBC driver is installed on the server and test connection is successful,now the goal is how to connect with CCMS DB. I use the sysadmin password for the odbc...

Hi Guys , Is there a way to have ACD forward call automatically on another ACD when the first on ring without answer . I look forward to your reply. Thanks !

Hello Guys , I used the voice item features on call piliot to play an announcement , calls are routed to skillset configured on aacc so that agent can receive calls . I do have the audio file loaded on Call Pilot , i used Application Builder to create the file . I can directly call the...

Hi All , Is there a way to find a list of calls less than 60 sc on AACC . Thanks !

Hello Guys , I want to use the Open Voice session cmd to collect digit from calls . Reading from the document guide , Voice Segment varialbles need to create , and eventualy content the audio files . The syntax is the following OPEN VOICE SESSION PLAY PROMPT VOICE SEGMENT offer_menu...

Hello Guys , I want to use the Open Voice session cmd to collect digit from calls . Reading from the document guide , Voice Segment varialbles need to create , and eventualy content the audio files . The syntax is the following OPEN VOICE SESSION PLAY PROMPT VOICE SEGMENT...

Hi all, I want to create a variable on AACC Orchestration Designer to block specific number for calling a line. Have you already do it , Thanks !

Hi Guys, On Quality Monitoring i can't have outbound calls loaded into contact folder <Randomizer Rules> All inbound calls can be found into contact folder , so this happen only for Outbound calls . Have you guys already experience this issue . Please help. Thanks !

Hi Guys, On Quality Monitoring i can't have outbound calls loaded into contact folder <Randomizer Rules> All inbound calls can be found into contact folder , so this happen only for Outbound calls . Have you guys already experience this issue . Please help. Thanks !