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Hi. I´m struggling with Equinox client 3.6 to get contacts to work with IP Office 11.0.4 How should I configure IPO in order to make it work? I tried almost everything and can´t make it work.

Hi fellows. I´m working with a new Aura 7.1.3 system (CM, SM, SMGR, presence, AAM, G450 and SBCE) with several J129 phones. Is it possible to integrate these phones with CM enterprise directory just like on H323 phones? If so, how can it be done.

Just a little question: can I enable GR for two SMGRs located at the same location and IP subnet?

Tryed to implement OneX Portal on IPO 500V2 Rls 9.0.11 but users can´t login. Login screen shows message "authentication failed. please enter valid user name and password. if problem persists, please contact your system administrator" Tried with both Windows and linuz versions of OneX Portal...

Hi. A new customer of mine has IP softphones implemented through a VPN tunnel. They do not register unless NAT/Masking is configured in VPN gateway/firewall. - IP office 500V2 9.0 - IP Office softphone 6.1 3.2.3.49 - Both ends have Sophos 210 and 310 as VPN gateway/firewall. - We´re using LAN1...

Hi guys. Are you aware of toll fraud in IP office systems with ASBCE, One-X Mobile, etcetera? Is there any way to diagnose this and avoid it?

Hi fellows. I have a problem with an AES 6.3.3.9: DLG service fecuently (and suddenly) stops working while status screen shows message "NO_LICENSE_ACQUIRED"; TSAPI and DMCC services continue operating normally. I have opened a ticket and Avayas´s support engineer stated this is a known issue...

There´s a good chance for me to reinstall an ACR 11.0 running on Windows 2008. However, I noticed that Verint activation web page is no longer available and I wonder how can I regenerate the license code I need. Has anybody faced this problem?

Hi, guys. I have a IP Office SE 10.1 and I´ms using its DHCP server to serve IP phones. Looks like DHCP server stops responding after when several telephones ask for IP configuration. Any idea?

Hi. A customer of mine has Avaya WFO, ACR and QM, release 12.0. Recently noticed that evaluation reporting does not bring data when dates related to 2018 are requested. The platform was working fine for the last four years. Actually, reports related for dates previous to 2018 are working fine...

Hi. Once IPOCC is configured, configuration wizard is not available anymore. How can I make some configuration changes?

Hi guys. Is it possible for VM Pro (IP Office 10 Server Edition) to access an axternal DB, and play data as TTS, like an IVR?

Hi guys! I´m having some issues while implementing Calabrio CRQM with an existing CM 6.3. I´m usin DMCC and multiple registration. Everything seems to be fine but recordings have no audio at all. Looking at Calabrio´s CTI log I can see this message: 2017-07-14 16:13:44,945 DEBUG...

Hi. I need to reset root password for en G430 and I can´t find the console port. Where is it?

Hi guys. I created an administrative user on SMGR with permissions for editing end-users only. It works fine but user search does not work. I type a user name in search field and nothing happens. This works fine if I login as system administrator (admin) or another user with the same role...

Hi, I'm trying to install SMGR on VMWare Workstation 12 just for testing purposes, but I'm unable to make it work. After deployment and configuration it keeps telling "Maintenance : SMGR Post installation configuration is In-Progres" when I login to console. Web page does not work at all. Has...

Hi there. Can somebody help me on how to record AA greetings? Can't find it in manuals. Thanks.

Hi. I found a call with no audio and all I got from logs is: "2017-05-15 09:30:42,002 [queue.name.tsapiconf-14] INFO com.swhh.csta.d.k - Delaying single-step as call not truly recordable but can snapshot station 98869" Anybody knows what this means? The recording is more than two minutes...

Hi guys. Just a little question: is TVP200 compatible with TDA600?

Hi. I have some issues when trying to register remote TLS clients through SBC. I Installed the required certificates and I guess everything is configured correctly. Avaya Communicator says tah phone server is not available (TCP registration works fine).What I can see in traces is that SBC does...