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Does anyone know if Alcatel IP Touch phones (4028, 4028, and 4018's) are compatible with the Avaya Aura ? And if we did a staged change could the Alcatel run in parallel to the Avaya ? Thanks

Having to re post as my traces where too long, try again I have a customer with some odd issues that started around Christmas, Was working fine before and no changes where made to the IPO or SBCE around this time. Some issues are when our customer call another company, the call is answered ok...

This is not a fault , just need to know why it is happening. I have an IP Office with 10.1 using SIP trunks from Gamma. A user has a speed dial named for ex Joe Blogs he uses the speed dial to call the display on his phone shows Joe Blogs until the call is connected then the display name...

Hi I have set up an iPo on 192.168.42.1 with dhcp An Avaya ers3500 switch on 192.168.42.254 / 192.168.44.254 Ip phones are registering to the iPo with no issues and I can log them on and call between them. When I connect my laptop to the switch I cannot ping the iPo or find it with manager...

I am trying to upgrade an SBCE from 6.2.1 Q18 to 6.3.0 Q19 Using https://support.avaya.com/downloads/download-details.action?contentId=C20141029921529630_9&productId=P0997&releaseId=6.3.x It uploads the new software then tells you to go to the migration page which I do , log on accept...

Hi One of our engineers has just deployed 3 new CM7 LSP's When building he had a mini network set up with the gateway going into a small switch and his pc set to the same range and he could connect and setup the utility server with no issues. Now all 3 are on the customer sites we cannot ping...

I am setting up an SBC to IPO, The call is routing through but there is no audio. The call shows in both system status and on a trace as going to the correct destination VM:Attd I have attached a trace. Any help would be appreciated Thanks

Morning I have to build a server edition , Expansion Module using an OP500 V2. All of the manuals I can find say to download the ISO and put it onto a USB as a bootable device which I have done. My first question is - The IP500 V2 does not have a USB slot ? How to I load this software ...

Afternoon All I am onsite putting in an emergency (cobbled together IPO ) because the customers old Panasonic system went bang I was told that they had BRI so brought a BRI card with me. Turns out that they have a Multi Line Aux with 5 channels ?? This is presented direct to a Krone strip in...

I have a scenario where a hotel needs to turn DND on and off for the room phones. All room phones are analogue They have soft console but because the room phones are ext-directory you do not get the option to see the Directory entry properties. Is there a way of doing this through Soft...

I have a scenario that the customer would like call comes into a vdn / vec option 1 for Sales goes to virtual station with a hunt group as point one, reception or v/m as point 2 when it goes to the hunt group she want it to try 3 out of the 7 stations at random one after the other before...

Hi All I am running IPO V2 9.1.6 SCN Is there a way to set an ISDN trunk for incoming to start at the bottom of the channels and outgoing to start at the top and if the trunk is full to overflow over the SCN trunk to out over another site ? Thanks

Hi. I'm trying to install vm pro 9.1.7 and getting error 1603 I have checked that it is not already installed Cleared the registry entries I have admin login with full rights Can anyone help with this please Thanks

How do I tell how many elite call centre licences I have available ? Thanks I can see that it is enabled display system-parameters features Page 11 of 18 FEATURE-RELATED SYSTEM PARAMETERS CALL CENTER SYSTEM PARAMETERS EAS Expert...

I have just installed an IPO 500 V2 with 2 BRI ports The customer has had ISDN2 installed but there is one line coming into one ISDN2 box then there is 2 more ISDN2 box's linked to the first one. I connected the first BRI to the first port on the first ISDN2 box which works and gives 2...

I have a softconsole 1.5.3 when you try to dial a number using the keyboard you can see the numbers on the left hand side but when you hit enter nothing happens the number sits there and just times out and disappears. Done all the usual , replaced keyboard, reboot etc. Everything else works ok...

I have a system that I moved from one site to another. It is an LSP and everything came back up without issue I connected the 2 PRI trunks and waited for Colt to bring them online, When the trunks came online I made a successful incoming and outgoing call but within minutes the incoming calls...

I have an issue with the cover path ring time. No matter what I set it too in point 1 it still rings 4 times on point one and moves to point 2 ? I need it to ring 6 times. display trunk-group 1 Page 3 of 10 INCOMING CALL...

Hi I am trying to set up ec500 on ext 6641 on the CM to go to a dect phone The dect system is separate to the cm but calls are routed using a 4 digit internal ext number 2081 over a qsig trunk. The dect phone is ringing but when you pick it up there is just an engaged tone , you can then...

If I dial in to a site using either ASA (Tracker) or network connection then connect to the CM if I leave the connection idle for more than 20 - 30 seconds it freezes then disconnects. This happens on all of my remote connections but not if I connect to a system locally ie. VPN and remote...