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Hi all, I am using IP Office R110.4. Do you think the following scenario will be possible using Voicemail Pro programming. The Callback and Out-calling functions are not quite what I need. From what else I've researched it's not possible but maybe I am missing something and that's why I am...

Hi all, I am using IPO R11.04 - VM. I noticed that whatever rules I add to iptables when I reboot the VM it defaults to what it was configured by Avaya. Same aplies for /etc/rsyslog.conf (whatever I change after reboot all chagnes are deleted) Coming back to the firewall.. iptables-save >...

Hi all, I have an IPOR11.04 (powered by) VM in cloud- the VM is hosted in a datacenter of a partner we are working with.I am using VCloud Director to manage VMs. My problem is that the auto-ignition process doesn't complete successfully. sometimes it dosen't change the hostname, dosen't change...

Hi Guys, I am using IPOCC 10.1.2 . I want to connect to the tr database to get some info. I am using ODBC 32bit . the problem that i have is that i get invalid password for Administrator. and I am sure I enter the corect password because I can use pgbackup to backup ipocc.. Is there a new way...

Hi, IPOCC 10.1 here. In my case agents are forced to use WebUI in Chrome. This is because their laptops came with Ubuntu instead of Windows so we cannot use UI (or can we? [bigsmile] - if there is a wizzard here that can emulte UI on Ubuntu. I tried, couldn't do it ). Anyways, regarding the...

Hi All, I am installing IPOSE 10.1 (will do later an upgrade to R11) on a bare matal server with 2 HDD. I have a problem with the additional-hdd - server sees the 1st HDD as the additional one : Additional Hard Drive Information Name: /dev/sda. I reinstalled everything from scratch with only...

Hi all , I see that in R11 Server Edition Powered by ova and I see there is WebClient as a new service. it stays at 0% MEM/CPU Usage and when I access the ling : https://ip:9443/webclient I get error saying Service not available. I don't see other error in logs and I have all prerequisites...

Hi Guys, IPO R11 here. I have 2 groups A and B. both have H323 and SIP ext. I want to restrict users from A to call users from B. I can only do this with H323 phones - creating user SC with call Barring : Code:2(extensions that begin with 2) Feature: Barred Same setting on SIP users is not...

Hi all, We have a customer that wants to have IPO in cloud. (so I am talking about a PoweredBy solution). Of course we will need a VPN connection between the customers office and the cloud datacenter. Problem here is that the cost of an VPN MPLS is to high, so now I am looing for an...

Hi All, Yesterday I want to log into IPO using my Administrator credentials and I get : Password has been disabled. I can log onto Linux so only the Administrator account on IPO is affected. Using Manager or Webadmin has no use. Tryng to access security settings in Manager is imposible. Whe...

Hi all, I currently have IPO10.1 and IPOCC 10.1 in my lab. I have some agents that are doing outbound calls. And because of the new GDPR regulations, everytime someone answers I have to prompt them with an announcement and then route the call to the agent. So agents are choosing numbers to...

Hi guys, I have IPO10.1 powered by in cloud. I want to test mobility function on external numbers but it's not working. Forward unconditionally to same numbers works.. So If I call from outside to an extension and twin to another number it fails. (And I've noticed the same problem when I...

Hi all, I have a customer that has developed in time a loong list of numbers that are blocked. For blocking a number I have created for each one an ICR and send it to an dummy extension. Is there a way to block multiple numbers in one go ? Instead of having 20 call routes for each number? Vlad C.

Hi all, I have started testing IPO Powered by solution. I have IPO 10.1 in a datacenter, and now, for test purposes have it directly connected to the internet. so you can simply access the https://ip:7070. I can login from communicator, an 9 Now I wait for the provider to link the SIP trunk to...

Hi all, I have a client using IPOCC10.1. We are using jobCodes for every call and client now wants to make a report about JC. What she wants is to find out total time of calls for a specific jobcode / topic or / agent. So, for example, an agent had 3 calls of JobCode1, 5 calls of JobCode2...

Hi all, IPOCC 10.1 IPOSE 10.1 This is a demo lab test environment for the powered by solution. I want to use the WebUI and I get Invalid credentials when I want to sign on with Agent1 with integrated softphone. If I use Communicator to sign on with extension then I can use WebUI to sign on...

Hi all, IPO 10.1 and IPOCC 10.1 powered by - demo lab environment. I see there is an option in the topic that you can use Phone Number Transmission, for which the help sais : Specifies the number used for outgoing ACD topic calls to display at the destination phone. This number is used when...

Hi y'all! I am testing the Powered By solution - in my lab environment. So I have Server Edition 10.1 with demo licenses. (there is no problem with my liceses and you will see why in a few). ipo has 192.168.42.17 with GW: 192.168.42.254 I have configured 9630D over internet to connect to IPO...

Hi all, IPO 10.0. IPOCC 10.1 We have 2 locations connected through VPN over MPLS . A - main loc where IPO and IPOCC installed. B - secondary loc - only 1 Agent configured yet. the phone is Avaya 1616 - and it connects to IPO and there is no problem with voice or signaling. When the agent...

Hi all, We have: IPO500 v10.0 IPOCC v10.0 This is callcenter with a few agents and I have advised them to manually save customers in the Customer tab after each call.. I see that the system only allows you to Manual Import or Auto Import customers.. Thing is they will want to export this...