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Hi, I am having issues trying to connect an Ip Office R7 to a new VMPro Server. The previous server got crashed (without having any backup) so the new one has installed from scratch. The ip addresses are the same as the previous server so Ip Office and VM Pro can see each other. I installed the...

Hi, I have been reading some other topics about the DMP, but I don't know if it fixes to our issue. Basically I have the IPO in one center and other center connected by VPN. Ip addresses from both centers are in different subnets but both can see each other. A firewall is in between both sites...

Hi, I have an old IPO 412 release 3.0 and it looks like there is a problem with the flash memory. Whatever I change in the configuration (a user that needs merge change or a line that needs a reboot, for instance)it looks like it makes a reboot (it loses the ping against the Control Unit) and...

Hi, After a deployment of Avaya Enablement Server 7.0, where I didn't find a place to select the cust password, I access to the AES Management Console but I don't know the username/password. According to the documentation I should use the "cust" username but there is no reference to the...

Hi, We have an Avaya Ip Office Select R.9.1 virtualized with a Primary Server, VM Pro and Contact Recorder in the same vmware machine. We need to use the Database actions and VBScript in VM Pro so it can't be done with Linux, so my question is if I can change VM Pro (and I assume Contact...

Hi, a silly question. In a Server Edition virtualized with R9.1 how do I install the licenses correctly? I mean I had installed in Manager all my licenses, then I purchased 10 Office Worker more and the BP provided it to me, but when I installed it all the old licenses was deleted and only...

Hi, Server Edition is using the default Tomcat user/password, so in generate a huge vulnerability because I can access with this user/password to tomcat and make changes so anybody could do it. Do you know if I can change the default password without affecting Avaya applications? I don't...

Hi, When I make an outbound call from my digital phone the 50% of the calls there isn't ringback tone, I mean, I dial the number, it starts to dial and only is silence until the called answers the call and start the conversation, so it is very disturbing because as you only heard silence I...

Hi, I have a doubt about who select the codec in an incoming call through a Sip Trunk. The PBX or the Service provider? I thought it has a Service provider thing, but after seeing the Monitor I am not sure. This is the message from the service provider in a incoming call: 12:40:35...

Hi, My Hunt-groups are Rotative Type and they have No Answer Time to 10 seconds. The users have No Answer Time to default and Individual Coverage Time to 10 seconds. The issue is that a lot of Hunt-Group incoming calls are passed to one available agent, rings only 2 seconds or so and then rings...

Hi, I am testing how login a agent in a Avaya Communicator and I don't find the way. With login I mean login the Force Login with the login code. I can login my user (with extension/password of the user) in the AC, but it doesn't mean is logged as an agent, so I don't know how login as an...

Hi, I have several Office Workers logged-in with Avaya Communicator and I have a SIP Trunk. Everything in the Primary Server, and then I got some digital extensions in a Expansión System IPO 500 V2. Is weird because the System Status tell me that anyone with Avaya Communicators are talking with...

Hi, I have an Primary Server R.9.1 with a Sip Trunk. I am installing a IPO500 V2 as Expansion Server just to add Digital Expansion Modules and digital extensions. The Sip Trunk is in the Primary Server and my question is how I manage to allow the digital phones of the Expansion Server to make...