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Hello, I'm having trouble in configuring the PPP Dial in Hipath Expert Access to access an HiPath 4000. I know the Hipath is accessible via modem, as I already tested in the past. However, I'm having trouble in configuring the connection in COMWIN. Does anyone have a tutorial on how to...

Hello, We have a OS4K V7 with AC-Win IP V2. Everything was working perfectly, however we started to notice that when the operator transfers an external call to an extension, and that externsion doesn't answer, the call drops. The usual behaviour was: an external call arrives, the operator...

Hello, We have an HiPath4000 V3, with 2 E1 trunks configured. In the following scenario: A-Number calls B-Number....then B-Number has a System FWD configured to C-Number...when the call reaches C-Number, it appears B-Number as the calling number. The A-Number and C-Number are external...

Hi all, I have a customer with an HiPath4000 V5, and some Optipoint and OpenStage (15, 40 and 60) HFA phones. The customer started getting some complaints of the OpenStage users that in some calls, when the call is established all they hear is noise. If the user drops the call and makes...

Hello, I have a customer with an OpenScape4000 V7, and I installed a XMU+ from Interalia to serve as a basic Auto Attendant (play a message and then transfer to operator). I configured the 8 analog extensions and connected them to the XMU+, however when I call the extensions all I hear is...

Hello, I have an HiPath 3500 for tests, and I'm trying to achieve the following: A digital extension activates the forward of all calls to his cell phone, when someone from outside calls the extension and the call reaches his cell phone it should appear the original number of the person who...

Hello, I have a HP4k v2.0 system that is mainly to be used for lab and testing purposes. Since I didn't know the passwords to the system, I followed sbcsu hard disk setup procedure and it worked ok. However, I thought I could activate Trial Mode before putting the CODEWORD, but I can't, so now...

Hello all, I have a customer with some SIP phones (Polycom, Huawei, and Unify). However, there is some kind of difference in call diversion on the WL3 phones. Let me explain, all users from this system are not allowed to forward their calls to external numbers. Everything was working ok, until...

Hello, I have a problem on a H4K v4.0. In this system we have a SIP trunk to an Alcatel PABX and a H323 trunk to another H4K (v2). HiPath4K v2 - H.323 --> Hipath4K v4 <-- SIP -Alcatel From V2 to Alcatel, it goes through V4 first and then to Alcatel. The problem is: an extension "A" from H4K...

Hello all, We have an HiPath 4000 v2.0 installed, and CDR was working perfectly until few days ago. I really don't know how to troubleshoot it. I executed DIS-LSSM; but I don't see any IP on the user side so I assume the connection is not being established, correct? I believe it is a LAN...

Hello, I managed to establish a SIP Trunk between an HiPath 4K V4 and an Alcatel OXO. However, I'm having a problem of one way audio. Does anyone have an idea of what it could be? I mean, can it be a misconfiguration from the HiPath end? I have audio in Alcatel->HiPath direction but not on...

Hello, I'm going to install 2x AC-Win IP V2 on a customer. The Hipath part I'm confortable. However, in terms of licensing, I have the license file retreived from CLS. Do I have to install CLM and CLA on the customer's network? If yes, can I install CLM and CLA on the same PC's running ACWin...