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Hi, we have 2 attendant consoles that ring when you dial 0 or ask for "Operator" on the phonetic operator. How can I route calls to a VDN/Vector that says "Unavailable..." when they put the console in Busy or Night? I tried "change tenant" and entered the VDN in "Night Destination" but that...

When making an external call via a SIP phone/Workplace App the call gets blocked (stutter tone like COR restriction). Incoming works, extn to extn works, outgoing calls from digital/analog works. All use the same PRI trunk for incoming and outgoing. Any idea what could be the cause?

Is there a way to add an email address for all mailboxes at once, instead of one at a time? I tried looking under Clipboard but it doesn't seem to help.

Hi, I tried following Avaya's instructions to reset the root password: Procedure At the boot menu, press e to edit the first boot entry. Optional If the server prompts you to enter the user name and password for the grub menu, enter the user name as root and password as @V@Y@_123...

I can't login to the Call Center on my extn but I can on another. I've tried and failed on multiple types of phones, multiple Agent IDs. I tried it on my extn, 1111, and it fails no matter which set. I thought it was x1111 being programmed in off pbx telephone station mapping but extn 2222...

Has anyone had audio issues with the app on mobile? I'm using it on Android 13 and it seems half my calls have no audio. It also seems to happen on the latest iOS. I tried it on an older version of Android and haven't had any issues and the Windows version also works. I'm on the latest...

Is there a way to block a caller ID from reaching any of our DIDs? I know how to do it via VRT to an individual extn.

Just wanted to make sure, as I haven't done this in a long time... We are porting our DIDs to a new carrier who will be sending 10 digits. We want all calls to ring direct to their matching 4 digit extns. On "ch inc tru x" we would fill in: Number Len: 10 Number Digits: xxx xxx Delete: 6...

Anyone have any idea what would cause a caller to hear different greetings depending on calling internally vs externally?

I have a J179 that keeps automatically logging out and says "Another user has logged into this extn". Sometimes in 20 minutes, sometimes a few hours. I have no trouble logging back in but this gets annoying. Is there some setting somewhere that causes this?

How do you determine if the issue is your side or the carrier? Any other tests I should run?

One of our VPN phone users has no audio when calling/receiving calls from an on site IP Phone user. If IP user calls out on the PRI (9+10 digits) they can hear but the VPN user's phone doesn't ring, just flashes an incoming call. No issues when calling anyone else, only between these 2. No...

Is there a way to route calls to 0 to route to an extn? Right now, it rings at a console but on certain days, an extn is covering the calls and we want anyone dialing 0 to reach there.

Is there a way to remove access to Tools in CMS Supervisor for a login? We only want this user to access Reports and pretty much nothing else. Don't want them to touch Advanced.

Is there a way to publish Real Time Reports to a web page or something so that other agents can see who is logged in or Aux? We sometimes have Agents who forget to Auto In after logging in so other agents are flooded with calls. These agents won't have access to CMS Supervisor but can at least...

I booted a J179 into H323 mode but Reset Values just reboots it back to H323 mode (white Avaya background instead of SIP red Avaya background). Any help would be appreciated.

A phone just suddenly popped up with this message and is basically a brick. What could have suddenly caused this? How to resolve?

Hi, What is the equivalent circuit pack for the 450 gateway for the following? TN464 DS1 TN 2312 IPSI TN 2602 MedPro Thanks

I have a user that has a bridged appearance on her phone. When she is on her Call-Appr and puts it on hold to pick up the Bridged Appr, the BA disconnects. If she is idle, she can pick up the BA no problem. Other users who are setup similarly to her, same BA, have no problem.

Is there a report I can run to see calls to a specific skill and shows a summary by the hour, preferably monthly? I want to know how many calls are coming through a skill in the evening hours. Thanks