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We are currently trying to troubleshoot a CP3525 that does not recognize tray three. We have reseated the tray as well as the bay to no avail with this printer. We took the tray three assembly and put it on another printer and it worked fine. Apparently something in the main printer is not...

Have 2 customers with Windows XP SP3 and Outlook 2007. When they forward email to another user, the email messages are blank. When they hit forward, you can see the body of the message and the attachment, but when it is viewed in sent messages and at the recipients system, the body is blank...

Am currently troubleshooting a CLJ 4600dn that is jamming in the fuser. Documents with graphics requiring dense toner levels continually jam, however, normal documents (word documents or light graphics) are printing just fine. I just replaced this fuser due to the previous one getting a tear...

Working on a laptop on which the on-board nic and on-board wireless cards are not functioning. Both are listed under the catagory "Unknown" and have yellow exclamation marks. Both have the message "This device is not working properly because Windows cannot load the drivers required for this...

When printing envelopes, they feed just fine through the printer, however, occasionally when one comes out to the output bin, it gets jammed and gets folded a little bit. Once it is removed, others print fine. Any thoughts? I recently replaced the fuser and from what I'm seeing the...

I am new to supporting Groupwise (6.5) coming from an exchange environment. Recently the company i'm supporting purchased another company and the users from the new company are being converted to Groupwise 6.5 from Outlook. Items being converted include the Outlook calendar. One user has...

All, Inquiring what steps people are taking for updating Windows XP SP1 systems for the new DST. I watched a webcast (http://support.microsoft.com/default.aspx?kbid=930688) regarding the update of Windows 2000, but am not clear if these changes would apply to Windows XP SP1. We have...

To preface this post, I am not a programmer nor do I use this software. I am a PC support technician who has to figure out this error message from one of our labs. Two machines are displaying this error message. They are loaded with WinXP Pro SP1, Office 2003, Oracle 9i and a few other misc...

I'm looking for a free utility to convert email from Netscape mail (4.x - 7.x) to Outlook. We recently migrated to an exchange server from an IPlanet server and some of our staff had a large amount of mail stored in local Netscape files, that of course, they now want moved to local Outlook...

We are using Ghost AI to roll out a large number of PC's loaded with Windows XP. In some cases, we have found a problem with how the quick launch is displaying. Sometimes the icons are out of the order we want them to be in. I'd like to know if there is a way to hard code the order into the...

I'm looking for suggestions for a floppy controller card. Am currently working with a system in which the controller has gone bad and the motherboard is not available from the manufacturer/or an option for replacement at this time. We got a Fancard Combo (Mj), but it doesn't work and I'm not...

While I realize the easy answer is drop Netscape and use Outlook (which we will be doing soon, I still have to try to find a solution to the problem. Our site is/has been upgrading from Netscape 4.7x to Netscape 7.1. While there haven't been many issues, there have been times where the...

We are begining the project development phase of a conversion from IPlanet mail to an Exchange 2003 server (I am not the person setting up the server, but rather the one of the technicians that will be working with the customers). My question is in regards to the email conversion. Currently...

I have checked to display the power meter within the power options in the control panel, but the setting will not stay. I have checked, unchecked, and then checked it again, but after a reboot, the icon is no longer displayed. Any thoughts? System is running WinXP SP1 with the updates as...

I am looking for a way to push a legal banner to multiple systems each time they are booted without having to put the banner on the local system. We have been having a problem with the Windows Write Delay Fail on our WinXP systems and if I can get the way the legal banner is put on the systems...

I am looking for suggestions....In a lab environment (W2K), we are currently pushing a message to users that pops up prior the login screen telling them what they can and can't do with the systems. They have to click on OK and then can log into the domain. Currently, this is being pushed...

I'm looking for alternative utilities for use with PC's..along the line of Norton Utilities. I have looked into Winternals software, which is kind of expensive. I have looked at norton utilities, but you have to buy system works and I don't want all of that. I want something for possible...

Anybody running WinXP and using Centurion Guard for security running into the Delay Write Fail error? We have found by increasing the size of the CG virtual partition the error doesn't occur as quick, but does happen eventually...I have posted in another forum, but thought I'd check here as...

I'm looking for suggestions for a utility to monitor system processes during the boot of the system. Something is running during the boot process that is sucking up temporary disk space on systems we have configured with the Centurion Guard security system. We had initially configured the...

We are in the process of reloading multiple systems for an educational lab, loaded with Win XP and Office XP. We have created a "dummy" user account on the system and once the profile is complete, copy it to the default user profile, allowing anyone who logs into the machine to have...