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Hi All, As per the subject header, does anyone know where I can find the audio files for voice mail messages to a vm inbox on the Mitel 3300 CXii? I have FTP access to the mitel box but cannot seem to find any trace? Thanks.

Hi Everyone I've had a complaint from a user today that outgoing calls are having a "Restricted / **** / Private ID" DDI presented when making calls, I do not think this should be the case and fairly certain this is not configured on our Mitel 3300 system. Would this be a BT thing or has...

Ok, a weird one! I have a single user who is complaining that the people they are talking to cannot hear them. Also it would appear that their handup button (where the receiver sits) does not function properly either. I have tested the cables to the phone and switch. All good. I have tested on...

Hi All In short we need to upgrade our Mitel 3300 CX-II box to the latest release. We are being screwed over by BT/Mitel asking us for nearly £800 for them to do it themselves so hoping some people here have some insight on how to do this as we are hoping to do the upgrade ourselves. Does...

Ok I have a bit of a weird issue occuring with some of my AVAYA handsets, occasionally it will appear that some users will recieve a phone call from another user, say User A phones User B, on User B's phone User A shows up on the screen as you would expet, however, the phone onyl rings once and...

Hi All Just a quick one. I need to redirect incoming external phone calls to another external number. I'm doing this via VM Pro, where a whisper is played and then auto forwards to the external number. I was just wondering if there will be a charge involved in the redirection from our SIP...

I seem to be having an issue with my AVAYA phone system, where handsets will ring out once from either internal users or external numbers and then drop instantly. All at random handsets and soemtimes they bounce to other handsets and then drop and will register as a missed call against the...

Hi Everyone All of a sudden, today it seems that the 'Calls Waiting' box on our AVAYA CCR Wallboard has stopped working and will not display the correct figure or light up when it is alerting. It is simply stuck on 0 permanently even though the current wait time is incrementing. The system...

Hi All Posted this a few months back, but the solutions provided didn't help. In short/recap, one of my huntgroups (2 agents) are having ghost calls on a daily basis. One handset will ing, they answer, they get a busy tone and then the call will bounce to the other agent, same thing happens...

So I seem to be having a glicth with my wallboard where one of the hunt groups Current Wait Time counter will be ticking but no Call is actually waiting, it only sorts itself out aftr another call is presented. Info: - IP500 v2 - AVAYA 9.0.3 Here's a screnshot for a bettr idea.

HI All Recently I have noticed that there is an issuie with silverlight and the CCR agent on Google chrome. Whenever I log into the CCR wallboard it prompts me to install Silverlight even though I have already installed it. On firefox it is fine and when installing it from google chrome the...

Ok I've been pulling my hair out ovr this one... Basically I have a hunt group of two users set up each with their own DDI number assigned to their extension via ICR. They are set to bounce to the other as fallback extension after a period of time of no answer... A lot of the time the phone...

Ok so this is the second time in a week my CCR has stopped working. No immediate idea for the cause but a reboot seems to fix it but onyly temporarily. I cannot alos get into the CCR web client due to "number of licenses exceeded" and the wallboard stats just freeze. Any help on this one?

Hi Again Basically I work for a call center and we have DDI number route directly to us and have 0844 numbers mapped to them from an external company. After closing time all calls dialled to the 0844 number are handled by said external company but any call dialled to the DDI still goes...

Hi Everyone, Found this place after some googling so hope someone can help. In short, we use a single wallboard account to have 5 different hunt groups on screen with the tabs auto switching every 5 seconds (I know CCR isn't designed to work like that). However yesterday the stats started to...