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  • Users: EricMcS
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  1. EricMcS

    Dual ISP for IP Office Possible?

    My goal is to make my IP office more resilient in the event of a single ISP outage (or in our case, the modem needs to be rebooted, which is happening more often with out Rogers.) - I am running IP Office 11.0.4. - We have a Hybrid environment running SIP on-prem and remote over HTTPS. - I...
  2. EricMcS

    J169 in "Standard SIP" mode. Anyone know what this is?

    TL;DR- after restore from backup, a small number of remote J169s only have 3 buttons are as "Standard SIP" instead of "SIP feature" phones. I had my IP Office crash the other night (config was corrupted during upload.) Could no longer login to web or Java interface to manage, and 3 out 70 DID...
  3. EricMcS

    IP Office stops communicating with

    I have an Avaya IP Office V2 which has been intermittently no longer communicating with VM server. This system has been rock solid for years, but this just started happening about 6 months ago. About every 2 months, I will get a report that calls are playing a carrier message about the line...
  4. EricMcS

    J100 one-way talk path from 1 ISP

    I have J169s running on SIP over TLS that works everywhere except 1 ISP. We can hear the end-user, but end-user can't hear other end. - I've swapped the phone and same issue. - I tried changing SIP port from 5061 to 5071. - Called ISP to see if they were blocking for some other service...
  5. EricMcS

    H323 TLS Errors (local only)

    I have an IP Office V2 500 11.x. We are running a mix of end-points: SIP Apps, 54XX, 96XX, J169s. Except for the SIP, the rest are on-site and also remote using IPSec VPN. All are working except the on-site J169s. We are running them in H.323 mode. The VPN versions are working perfectly...
  6. EricMcS

    V11 H323 over VPN results in "Phone" screen (literally the word phone, nothing else)

    TL;DR -- I have about 5 J169s in H323 FW mode; all connected over VPN and logging into extensions with a blank password; all working. Can't add any new ones since V11 upgrade, copying config results in the phone logging into a screen with the word "Phone" on it. Upgraded IP Office from R8.x to...
  7. EricMcS

    Avaya DS30B: Blinking Red/Green

    I have an Avaya IP Office 500V2 with 2 expansion modules, 1x DS16, 1x DS30 The DS30 started blinking Red and Green and no ports are lit. Rebooted multiple times, no go. I could not find any documentation for alternating Red and Green so I jumped to the conclusion that it had died - it's old...

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