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Have a customer on IPO SE Rls. 11.1. They want to do call recording. They have a regulatory requirement to keep the messages for a month. Other than depositing the recordings in voice mailboxes, is ACR the only other option?

Is it possible to set the J Series phone's Ringer Volume so it Cannot be Adjusted by the user?

Have a hospitality customer. Analog Room phones are still running on a Nortel CS1000. Staff using IPO SE. The two systems communicate using T-1/PRI. Customer wants housekeeping staff to test phones as part of room cleaning routine. Any clever ideas for the housekeeper to initiate a callback to...

Is there a way to resart the Voicemail Service other than WebControl? It is a Server Edition IPO>

I have a few remote phones (9608G) that randomly go into Discover mode. Sometimes they recover after a few seconds, minutes. Other times they remain in Discover mode until the user power cycles the phone. Am I correct in assuming that it's not a phone or IPO problem but rather a network problem...

Have a customer on Rls. 9.1. Upgrading to current (11.1). Right now, VM Pro is running on a Windows PC. I believe I need to create an Application Server for Release 11.1. Planning to use a Windows 10 PC for the Application Server. Will I be able to migrate the VM Pro config, modules, users...

I'm having trouble accessing the voicemail pro client on an IPOSE R10.1 system. Logged into Web Manager and can see that the "enable voicemail pro client interface" option is set to "No". Toggled this setting to "Yes", however, every time I change it to "Yes" and click update, after a few...

Does anyone know if there are any plans for Workplace Attendant for IPO?

Have a customer with IPO SE on Rls. 11.0 with IP500 V2 Expansion. Is it possible to connect mp3 or CD Player to IP500 to be used as the MOH source for all IP phones?

My 46xxsettings reference a Root Certificate: SET TRUSTCERTS "Root-CA-01234ABC.pem" (my filename is different). Where can I find this Root Certificate in the IPO? It's an IPO Preferred Edition on Release 10.1. Thanks in advance for your help.

Is there a way to see what certificate is being used by a 9608 phone? I have a customer that has various phones that show a Certificate Warning that references an old certificate even though we have Regenerated the Self-Signed certificate, rebooted the IPO and the phones.

I am a certificate novice. Does anyone know of a good document that explains the process to generate a 3rd Party Certificate that can be used for a Workplace Deployment on IPO Preferred Edition on Rls. 11.1?

Where do I find my IP Office Preferred Edition Hostname?

I am looking for advice on deploying Workplace for a customer. They are on Preferred Edition Release 11.1.

Basic question but seeing different answers: Customer uses Call Park Buttons (CPark 1, CPark 2 and CPark 3) on 9608G IP Phones. When an inbound call is Parked to one of these buttons the customer sees the button flash and the display says, "External Call". When they press the Park button it does...

Will VM Pro run on a Windows 7 or 10 PC? Or, does it have to be installed on a Windows Server OS?

Customer has IPO SE and VM Pro. They want callers to be able to say/speak (instead of pressing buttons) for the options in the VM Pro modules. Any recommendations?

I do not see an option in IPO Manager to turn off Voicemail for Hunt Groups.

Has anyone found a way to backup IPO SE to a non IPO server or Application server? Thought we had backups gong to a Solarwinds SFTP server but no longer working.

Customer entered the J139's phone passcode incorrectly 3 times. Now the phone is displaying "Terminal Barred". I cannot see it in System Status. How can I reset the phone?