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Is there a way to check the DSCP values for VOIP phones in CUCM? I'm at rls 10.5 I'm specifically looking to verify that the voip dscp value is 46. Thanks in advance...

We have CUCM 10.5 on-site for telephony for our general population. Implementing a cloud hosted IVR/ACD with Five9 for our call center. We want SIP trunking between the 2 systems for 4 digit dialing. We'll have a dedicated MPLS to Five9 as primary and will be using internet as a backup using...

We have a Cisco 8831 Conference Room phone that will drop registration @ once or twice a week. After I do a hard reset on it, the phone registers properly and works fine. Any idea's why?

Having difficulties with bring up a Polycom IP 7000 phone. Cannot bring it up onto our network to hold an IP address. The attached doc is from polycom on how to set up. Anyone have any experience with...

We have a very unique setup, here's the general configs- DID's answer on CUCM (10.5) and transfer immediately via SIP to ACD system (Aspect ACD). On busy/no answer callers are transferred back to Cisco Unity (10.5) via SIP and to individuals VM box. Some users want their 0 out (or Revert...

Experiencing issues with UAD and home users. I'm thinking that because of heavy bandwidth needed for voice and limited bandwidth at homes, it's giving us problems. Anyone know of any best practices for using at home? Options for UAD? Best not to use softphone or SIP phone? Should we use a...

Hello, Just upgraded to rls 7.3 and we've gone virtual. Some Aspect folks have told me that to do a proper snapshot on the virtual servers with UIP, we need to shut down the servers completely, then take the snapshots. Anyone ever heard this before and is it really required to bring them all...

We're on CCM version 9.1.1. I want to block outbound calling from our site to a specific telephone number (toll free). Can't find where that's done, can anyone help? Thanks.

We have Cisco Unified CM version 9.1.1.20000-5. One particular 7941 telephone will just start call forwarding all calls to voicemail. No rhyme or reason and it occurs @ every few weeks. The set in CM shows CF off. We reset the phone and all back to normal. Anyone heard of this one?

We have Cisco Call Manager and Unity Voicemail. Our main office telephone number rings to line 1 on receptionist phone- 222-444-8000. The Receptionist wants to be able to CF all calls (and on busy no answer) to a call handler- 222-444-8332. Call Handler is created as 8332 and we can dial the...