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This is a tough one to search in the knowledgebase so I'm hoping someone here might have some direction from me. A 500v2 r9.1 has a 2N IP Force doorphone connected with a 3rd party endpoint. The doorphone itself, when the button is pressed, makes multiple simultaneous calls to 6 extensions on...

I have a 500v2 here V9.0.12 The issue is that users complain the volume on 9608 phones keeps changing back to a loud volume every week or so. When I look right now in SSA, the longest idle PRI trunk, and the alarm for the PRI going down, and the control unit audit last reported write with...

So I got my way through the Sonicwall VPN settings necessary using an old 9650 I use just for that purpose (it has a broken hookswitch). Got the 9650 to register, tested good. When I try to use a new 9608 with the same settings, it makes it through the VPN and pulls files from the system, even...

Hello. I'm upgrading a customer from 9.0 to 9.1. Only issue I was concerned with was in 9.1.5 where all hunt group calls were logged as missed calls... The tech bulletin for 9.1.6 references resolving "multiple call log issues in 9.1.5" but not specifically this. Anyone know empirically that...

I've run into this twice now in the past month. In one instance, it was a doorphone that was working on a 500v1, and when I replaced it with a 500v2 and new DS8's and ATMv2 cards, the doorphone would not work. Specifically you press the doorphone, it emits a half ring, a beep and then a loud...

I noticed an old thread where someone was having the "parameter definition file missing" error when trying to import a template into winPDM and no one posted the right answer. Here it is: The procedure is to open the .tpl file in a word editor and change the parameter definition to the correct...