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Hi everyone. having issues with an SBC and have been asked to do a traceroute from the B1 external interface to the Gamma signalling address. the customer in question has a working Sipera version4 and i can sudo su and traceroute on that, but on the SBCE 7 it just shows *** instead of...

Hi Guys. I have installed System Platform 6.3.7 onto an S8800 server. When I try to install the AES template. I get a warning saying I can only install a Small configuration and not a Medium configuration due to needing 4GB of memory. Does anyone know the impact of running the small...

Hi Guys. I have a customer using One-X Attendant 4.05.100 (FP4) on a windows 2003 server. They have 3 separate databases using Master Directory. As 2003 server is not supported they have purchased a windows 2012 server. The issue I have found is One-X Attendant 4.11.100 (FP10) and 4.12.010...

Hi Guys, I have a customer, that is looking at joining their Avaya CM in the U.K with their Panasonic KX-NS1000 in Holland. VoIP traffic will travel over the company MPLS, so looking at an IP-Trunk. has anyone had any experience with this and can lend some advice please? Thanks in advance.

Hi there, Session manager issue. any help appreciated. 10 digit DDI is coming into session manager, an adaptation has been created to delete all digits and insert a 4 digit extension. Sip messeage is sent to CM with the Extension@sip... and returns busy. but.... If you add the extension number...

On the System page of the IPO, under Tones & Music, I have the External moh option selected and a MOH player plugged in. I have another moh player for separate recordings for groups. I have created an analogue extn and changed it to MOH and plugged this MOH player into it. In the alternative...

Hi guys, I need help if possible please. I have a CM 5.2.1 with IA770 CMM. I have re IP addressed the CM through the configure wizard. When I go to the Messaging tab on the web browser and click on 'Switch Link Admin' it shows in the 'Link Addresses' that the 'messaging' tab has taken the new...

Hi There, Customer has a call logger which is using the CDR output from Avaya. Customer and ClientA were on a Meet me conference yesterday for 18mins. When the call completed the customer checked the call logger to see the details of ClientA, but could only see their internal number dialing the...

Hi There. This maybe an easy question to answer, but I don't have experience in Contact Store. Once the 8 additional ports for Vm Pro has been added. Is there any Contact Store programming required to make the 8 additional ports become effective? Or will it just recognise the license on and...