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How do I set the number of rings of an internal call before it goes to voicemail? When I try to call my phone from another office, it rings 8 times. For my CEO it rings 10 times. Is there anyway to shorten this length of time? I just tried calling my direct line and it only takes 4 rings to...

I cannot figure out what is happening to emails from a certain Gmail address in a Microsoft 365 account. We have our copiers set up to use a Gmail account when using scan to email. All of a sudden one of my users is not receiving the emails when they scan to email. All other users are so it's...

Hello, I upgraded my internet yesterday to 200mbps. I did a speed test after I installed the new modem and got 68mbps on my wireless desktop which is in the same room as my modem and router. I hooked my desktop directly to the modem and got 213mbps so I know it's not a modem issue. I tried to...

I have a user that is complaining that when they type, it's lagging. I've already replaced their keyboard with a brand new one. When I did, I noticed they had an extension because the pc is so far away from the machine. This couldn't be causing the lag could it? I really don't want to move the...

My receptionist is using Outlook 2007 and I'm using Outlook 2016. I've created a shared calendar for vacations which the entire office has access to. Yesterday someone added a vacation and the receptionist didn't see it until the end of the day. This seems to be only an issue with Outlook 2007...

I have this model of printer that is printing blank pages. I've tried replacing the toners with known working toners. I've tried replacing the fuser with a known working fuser. I've tried unplugging the network cable and printing a test page. None of this has worked. Does anyone have any...

I have a user that is having a very interesting issue. When he clicks to open his notifications in the lower right hand corner, all the notifications will appear blurry. It's only the notifications that appear blurry. If I close them and open something with text in the same area, that shows...

I have a user that retired and his replacement would like his autocompletes. I've found lots of sites on how to do this, but I've got Office 365 and Windows 10. Everything I'm reading talks about a .nk2 file which I don't have. Does anyone have straight forward instructions on how to do this...

The company I work for created a ton of files that end in .sam. Is there an easy way to convert these file to the current office suite?

My receptionist would like to get some kind of device to enable her to answer the phone when she is not by her desk. She doesn't want a headset or anything that would have to go in her ear. Is there such a thing as something like a pendent that she could wear around her neck to answer phones...

Here's a weird one. I have a single user that from time to time gets the message your recent workbooks have been disabled by your administrator in Excel. The fix I do is to remove the registry entry "NoRecentDocsHistory" and this fixes his issue for about a month before it happens again. This...

I'm having an issue I've never had before. I was asked to setup a user with a caller ID phone which means I have to switch them from an analog line to a digital. When hooked up to an analog line, their phone works great. When I change it over to a digital, I get no display and no dial tone. I...

For nearly a year we've had a problem that the outgoing audio will drop out on some, but not all, inbound calls after 5 minutes or so. It's a Nortel CS1000E. The calls can be land based or cell phone but only inbound calls drop the outgoing audio. I've noticed after going through numerous...

I've never written a script in my life, but have been asked to write one to check if a program is running and if it isn't, run the program. Back story: We have a program called tcp-wedge that monitors our fire panel system. The other day it did not send an alert. It turned out the tcp-wedge...

We use callpilot for our voicemail service and I was wondering how I can make the system display the same number every time we are notified of a new voicemail remotely. Currently every time Nortel callpilot calls my cell phone, it comes up with a random number displaying. Any help would be...

I have a 3903 phone that cannot call area code 608. I tried on my phone which is a 2008 and I can. I printed out both extensions and compared settings. I can't find what the problem is. I've attached the user's extension info & my extension. Any help would be greatly appreciate. Thanks...

We've had 3 people complain of constant dropped calls. For 2 of the people I went and repunched down their TNs in the computer room and that seems to have fixed their issue. The 3rd person I just repunched down so I won't know for a while if this fixed their issue. My boss wants to do a...

I recently had to make a change to our emergency vm box. Users were complaining that they couldn't change the pager number from their cell phones. I asked our phone support about this and they had me go into the vm box's settings and check the option for short prompts. While this fixed the...

Is it possible for an area code to use 2 different RLIs??? The reason I ask is because we have a very weird thing going on. We have 2 different numbers that 2 different people are trying to call in the same area code. When I have it set to 1, one person is able to call 262-284-xxxx and the...

I have a user that is trying to login to citrix from home. He installed the latest citrix receiver and is using Firefox as his browser. When he clicks on his Xen Desktop, he receives this message: Unable to launch your application. Contact your help desk with the following information: Cannot...