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Hey y'all. We have a client who has professional recording services do their AutoAttendant - they're on 11.0.4 with Embedded Voicemail. I've taken the mp3 they provided, converted to .wav with all the typical specs (8000 bitrate, 16-bit PCM, under 30 seconds, etc.) but we keep getting strange...

Hey guys! I've got a client who's using bridged appearances with assistants answering the phone. I set up a Private Call button on the executive's phones with the goal of being able to drop off any assistants on the call already and stop them from bridging back on. Problem is that if the...

I've got a user on a 9.1.12 system that I'm having some issues with. She works remotely on the other side of the country on occasion, so we set up a 9608 VPN phone and shipped it to her. The VPN phone has her extension (325) as the base extension so that it normally logs in automatically. We...

Hey guys, I've got a customer with an IP500v2 on 9.1.12 - I posted recently about my troubles with some of the configuration that they want, and we've worked through most of the issues. I have one nagging issue now and I can't seem to find a good work around. They have your standard...

Good morning (or afternoon) gents, I've got a customer that's complaining about audio delay while on a conference call via bridged appearance. Someone will be on their desk phone, and they'll have one of their co-workers come into their office and use their "guest" phone to bridge onto the line...

Hey everyone. I've got an IPO going in on 9.1 Essential Edition (embedded VM in Intuity mode) and I'm trying to piece together a programming solution for a customer of mine. They have your standard executive/assistant set up to start - the assistant will have bridged appearances for the person...

Hey guys, Got an IP500v2 on 9.1.7, Voicemail Pro with 9608G handsets: I've got a unique request from a customer of mine. We've got some executives that have assistants with bridged appearances, and the assistants will start a call with their boss, initiate outside calls from their phone and...

Hey guys, I've got a customer with a 9608 that has a cochlear implant. They previously had an NEC system and his amplified handset worked great apparently. We switched over to IPO recently and got him part # 700446370 which is an amplified handset for 95xx/96xx series phones but it hasn't...

I've got an IP500v2 on 9.1.5 - working with simultaneous paging. I have a page port out to a WMT-1A and into the page port input on a Bogen PCM and I can page just fine with the following short code: *997 Dial Paging 308 However we have multiple paging zones here and I'm trying to find a way...

Hey guys, Recently installed ContactStore for a customer on their VMPro server as a trial to see if they can use some of the features. I can get audio playback/downloading working just fine on the server itself, but from anywhere else it does not work. I can access the website fine and the...

Hey guys, Documentation and experimentation is failing me - I've got a client that wants to allow users to call into a DID and select a park zone to pick it up while outside of the office. I know One-X Mobile is an option (and installed) but in their environment I doubt it would get much use...

Hey guys, I've got a client who may be interested in getting set up with Customer Engagement OnAvaya - I guess it's basically Contact Center but cloud-based and runs via Google and Chrome devices. Has anyone has much experience with this? Is it intuitive/does it work pretty well? How...

Hey fellas, Just curious if anyone's had success running IPO software on Windows 10 yet. I'm probably going to be upgrading my personal laptop to 10 this evening, but I have every intention of deploying Windows 10 machines going forward instead of 8/8.1 I'm not too worried about Manager, it's...

I've got a customer that's recently began having issues with outbound caller ID not being delivered properly to certain carriers, in this case, AT&T. Their service provider ran some call traps and determined that the Screening Indicator on outbound is not tagged properly and therefore AT&T...

Hey, all. I'm in the process of troubleshooting this issue. We had a client migrate their VMPro to a hosted server in a colo recently, with another server at another location to serve as backup. Their primary server worked well for some time - about 3 weeks or so, but then we began experiencing...

Morning, everyone! I'm looking for a way to disable access to the IP Office configuration on one of the network interfaces via Manager for one of our customers. IP500v2 on 9.0 service pack 4. The set up is that we have the IPO on a public IP address on LAN1 (not best practice, I know), and...