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We have a dedicated box where we have both IP Office Admin Lite and Avaya IP Office Voicemail Pro Client running. We monitor the uptime of this box and I've seen in blip twice in the last two days. It isn't rebooting but it's losing connectivity enough to trigger the monitoring (basically a...

The office I used to work in was closed a few years ago and the administrator of our IP Office system was moved to someone else. I've been tasked with checking for log4j vulnerabilities but none of the passwords we have on file are working for the One-X portal Administrator login. I can get...

I've downloaded the 96x1-IPT-H323-R6_8_2_02-061319.zip file from avaya and extracted the contents. Can I just upload the new S9608_11HALBR6_8_2_02_V474.tar file to my SD card (That's where my system pulls from) or do I need to update the entire contents of the extracted zip file?

How can I tell what service pack I have installed? I can see the IP Office version 10.1.0.0.0 build 237 but how can I check which service pack I have installed?

I'm not sure when this started but I have an Invalid IP Address warning on one of my IP Offices (10.1.0.0.0 build 237). It's flagging on the Public IP Address field on LAN1's Network Topology tab which is set to all zeros. This has always been set to all zeros and I've never seen this warning...

I think I know the answer to this question. I was once told you need an endpoint license for every handset that connects to an IP Office. Do you need an endpoint license for an analog line being used for fax?

I don't recall where I read this but can't seem to find it anymore so I thought I'd post it here. The other threads I've read here talk about routing 911 calls through voicemail pro in order to get notifications when 911 is dialed, which to most is bad practice. This process requires a reboot...

I can't seem to find a concrete answer to this question. Can on premise Skype For Business 2015 be integrated with Avaya IP Office R10? I know the Office 365 version can and I've found info on that.

I'm trying to setup an Avaya 9611g to connect to my network via our VPN. It keeps failing at exchanging keys with IKE Phase 1 no response. I've tried all sorts of different settings on the phone but nothing seems to be working. Our firewall is a Cisco ASA 5510 with Xauth enabled. I'm not...

We're running an IP Office R10 (500v2) with a separate virtual linux based app server (10.1.1.1). I was following the word doc linked in this article (https://support.avaya.com/ext/index?page=content&id=SOLN271667) trying to figure out why Avaya Communicator is failing to connect. I changed...

Is it possible to run a WebRTC/Avaya Communicator for web setup along side of a Skype For Business 2016 on premise install? I ask because we have service records SFB is using _sip._tcp... using port 5060 and isn't that what a WebRTC/Avaya Communicator for web setup will use too?

I have an IP Office R10 (192.168.0.1) and a Linux based app server running One-X and WebRTC (192.168.0.2). I'm working on getting this setup for the Avaya Communicator for web and I have a wildcard certificate. I have went into the app server, Platform View, Settings tab, and imported my...

I'm working on getting WebRTC configured on an IP Office R10 IP Office following this from the knowledge base. http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/appliance/index.htm?configuring_the_webrtc_gateway.htm When I go to Applications all I see is...

We've done a company name change and along with that our domain name has changed. Are there any implications with me disjoining the server running voicemail pro from the old domain and joining it to the new domain? The IP is going to stay the same.

For the life of me I cannot find where to drop the number of flare lite licensed users. I have gone into the license tree and verified I'm not over on Power or Office user. No user has the Enable Flare box checked either. What am I missing?

We just moved our office, same IP Office with no config changes. We went from 3 PRIs to 1. The T1 was due to be turned up on Monday July 31 at noon. When dialing out we were getting 5 quick beeps and an error on our phones "Call: Waiting on line". The call would hit the phone you were...

We recently upgraded from Exchange 2010 to Exchange 2016 along with moving to a new domain. My original settings were the external IP of my 2010 box, port 25, a from address, and no authentication needed. My new settings are the external of the new 2016 box, port 25 a from address, and I've...

We recently upgraded from exchange 2010 to 2016 and did a domain name change. Voicemail emails stopped when I switched the SMTP IP to the new MX box. If I change it back to the original MX box (still running) everything works fine. Our original exchange server was on Server 2008 and the new...

Has anyone successfully setup click to dial functionality with Salesforce and WebRTC? The CTI adapter from OneX portal is retired and I'm being told I need to move to WebRTC. Is there an out of the box click to dial solution from Avaya to be used with WebRTC?

I'm going through the upgrade to R10 and got this pop up. Do I need to purchase the license before continuing the upgrade? http://files.engineering.com/getfile.aspx?folder=c2b50e57-70e5-4268-b8f9-fd6633631537&file=screenshot.jpg