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  1. darth_smalls

    VMPro 9.1.5 on Windows 2012R2 Server

    Good Morning :-) System Info: IPO 9.1.12 VMPro 9.1.5 Server Windows 2012RS I have a customer who's Voicemail type in SSA continues to show "NONE" The Windows server (also the mgmt PC) is serving as the customer's voicemail Pro server. It is also running Microsoft DNS and AD. I have taken the...
  2. darth_smalls

    Embedded Voicemail to Email Failure

    Hey guys, I have a customer running 6.0 with Embedded voicemail. About every 2--4 weeks, the contact us saying that voicemail to email has stopped working. I am always able to run monitor, see that the SMTP traffic has built up to quite a large queue size (between 50-80 messages). Upon rebooting...
  3. darth_smalls

    Locked Account

    I have a customer who is constantly getting locked out of the IPO. Each time I remote into their site, both my admin account and the customer account show locked as below: In order to remedy this, I have saved an offline copy of their config, which I launch and then access Security Settings. I...
  4. darth_smalls

    Determine Correct Firmware for Spectralinks

    I am needing to determine what version of firmware to upload to some phones for a customer. Customer is running on software R016x.02.0.823.0. In the attached picture, the black phone is a working phone sent to me by our customer; it has the correct firmware version which I need to load onto the...
  5. darth_smalls

    Norstar MICS/Call Pilot AA Recording

    I just moved a customer to an IP Office (500v2, running 9.1). Previous system was a Norstar MICS using Call Pilot 10/100 for Voicemail. The customer is "in love" with their old Auto Attendant greeting and I am onsite trying to gain access to that recording, with no success. Here is what I have...

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