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Hi all. I have a configured SIP Trunk which worked fine and has suddenly stopped. Incoming calls fail and provider receives 486 Busy from NEC for all INVITEs. Outgoing calls fail with a busy tone. When I check 14-18-01 System Data > IP Trunk Data Setup > IP Trunk Type is set to "none". Initially...

Good day all. I would like to understand the selection of Carrier Choices in program 10-29-14 : SIP Server Information Setup - SIP Carrier Choice (Carrier A) How do you know which one to select and what are their impact?

Good day. I have SL2100 which I updated the software to v5.30. After the system reboot all phones gave no dial tone and digital phones have blank screens. Factory reset also does not fix this issue. How do I recover the system to start working again?

Hi all. I have come across documents that say UDP RTP ports 10020-10531 must be forwarded on the Firewall to the IP address in 84-26. Other mention ports 10020-10083. 1. Which one is correct? 2. Can the port range be reduced to 10020-10028 if I have 8 channels?

Goood day all. I am unable to find InCapture option on NEC SL2100 WebPro -> Maintenance. I only see the below options and InCapture is not there. What could be the reason and how to fix it? A different SL2100 has the InCapture option. Session Management System Initialization Modification History...

Hi all. I would like to activate temporary license on SL2100 to test SIP Trunks. Command 90-55 fails to enable from web, PCPro and console. I enter digit 1 to enable or check-mark then after saving when I verify I find that it will have gone back to 0 or unchecked. Commands 90-37 is not...

Hi all. I have a new sip trunk on SL2100 which is up however incoming calls fail with a busy tone and above mentioned error is seen by provider. All incoming calls ring on extn 200 and there is no DID. What configuration can I look at and also how can I run a sip trunk trace/ capture on SL2100?

Good day. I have an MIVB that I want to connect with a SIP Trunk to Telco without an MBG (I understand the best practice is to use MBG). There is a Cisco Router that provides internet connectivity to the SIP Provider. It is required to configure Port Forwarding on the Cisco router. Currently...

Good day. I have a Panasonic KX-HTS32 with WAN1 configured with IP address 192.168.1.2 and default gateway 192.168.1.1 which is a Firewall IP address. The Firewall has NAT port forwarding done for the public IP address 169.200.1.101(not the real public IP) as below: 169.200.1.101:8080 ->...

Hi all. We have MIVO400 SMBC which was working fine with 69xx SIP phones on a network that had PCs and phones on the same subnet. Recently we separated subnets and created a second one for the phones and a voice VLAN. We are using Cisco switches and configured the voice VLAN on all access...

Good day. A newly installed EX controller cannot read the installed PRI card in slot 1. The PRIcard is the only card on the EX controller and I have tried 3 different cards out of the box and still the EX controller does not read the card. The "Link" LED on the PRI card lights orange. In System...

Hi al. I have a setup where incoming calls are received by a Hunt Group HG2020 that has Messaging ports playing a welcome message then transfers to an ACD path. Agents see the call as coming from 2020 instead of the actual DNIS of the callers. I have set Shared System Options > Present Original...

Hi all. On 53series phones there are key sequences such that when phone is booted up whilst pressed the phone goes into certain Menu settings. Is there such for the 69series especially for 6905 on SIP? For instance if I want to factory rest the phone I have to wait for several minutes for the...

Good day all. I have MIVB10 with a SIP Trunk that when calls are setup – incoming or outgoing, audio is fine for the first 2-4mins then the inside party stops hearing audio from the outside party however the outside party continues to get audio. The call does not disconnect until either party...

Good day all. Which setting in SIP Peer Profile changes the invite FROM header from displaying extn name to displaying extn number? Thank you.

Good day all. What is the procedure for migrating a database from CXII to an SMBC given that both controllers are on MIVB10? Is it as simple as doing a backup on CXII and restoring it on SMBC? Thank you.

Hi all. Please assist with advice on how to implement MICC and Micollab for a standalone contact centre that doesn't have internet, domain, email, SSL certificates and public IP. Micollab is required for agent softphones that will work internally and no Teleworkers. The servers cannot reach the...

Hi all. I would like to configure a SIP trunk that does not use a registration with the provider. The provider has given me a Signalling IP address and Media IP address. Please assist me with were to put these two IP addresses in the 'Network Elements' form and 'SIP Peer Profile' form. I have...

Hi all. Please assist with advise on how to configure for the below scenario: "All incoming calls destined for the operator after hours will be asked to leave a message if they wish". I intend to use embedded voicemail on a 3300 controller with rel mivb9. Which mailbox type must I use and how...

Hi all. Can mivb9 configuration be restored entirely from Server-manager backup without the mivb System Administration Tool backup? Thank you.