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Agent Configuration Validation Tool
thread959-1728936 thread959-1728936 Hi everyone, The Contact Center has sent us an alert containing the next text: Action: Run RCW/CCMA report using view dbo.UserValidationStatus & run Agent Configuration Validation Tool to fix affected agent data. Please someone can explain us how to...- admindsi
- Thread
- Replies: 1
- Forum: Nortel: Symposium call center solutions
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pick up a call when lifting the handset Avaya 1140
Hi everyone, We have a doubt that's sure is easy for someone like you. We have an Avaya 1140 telephone registered in a Meridian CS1000, receiving calls in the key 0 from ACD and key 5 from de DN. Now, if we receive a call and we lift the handset, if we want pick up the call also we have...- admindsi
- Thread
- Replies: 3
- Forum: Nortel: CS1000 (Meridian) systems
