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For some reason our Auto Attendant stopped working. Inbound callers can hear the Auto Attendant but when they select an option nothing happens. Please assist. Thanks

Phone's are set up in a ring group, only ringing when dialed by extension. If dialed from the outside number, rings then goes to voicemail but does not ring on the actual phones. Any suggestions? Thanks

We pulled a CSR record for our PRI and it shows all the numbers that are associated with our Mitel. Although, there is one number that remains a mystery and does not show up on the CSR. The number can be reached by extension and from the outside. To confirm that the number is on the PRI, I...

Access denied when dialing 1800, not sure if problem is on the Mitel or Telco, Any suggestions? Thanks

This is only happening with our Agents If dialed my name, goes directly to voicemail and if dialed by extension, it rings through. Any suggestion Thanks

We have a Ring Group x5200 that rings to 5 phones at the same time. They would like to add voicemail. How do I point the Ring Group 5200 to VM Box ? Thanks

This beeping just started out of no where. Any idea? Thanks

Currently we have a 1800# that points to direct dial number that is programmed on one of our phones . I want to point that Direct dial DID to a Path and use a Skill Group instead. How do I go about making the change: Is it simply removing the direct dial number off the phone and adding it as...

Currently, one of our main number rings to a hunt group. Is it possible to set up voicemail on a hut group? if yes, how? Thanks,

We have a Path that points to a Skill Group. How can I find out the initial number that is pointing to that Path. Thanks

Scenario: I get an error when delete a single line key ( Users are associated with this Hosted Service) any idea? Thanks

Inbound calls coming in with Caller ID 1300 - not able to hear or the call drops. any idea? Thanks

When transferring a call to a Path. I get the Auto Attendant. Then I select option 2 to speak to a representative. If no agents are logged in at the time. Call would ring 3 times and hangs up. How can I change it so it goes to voicemail instead. Thanks Thanks

Group park key not working on 5330 phone. Works on other phones. Same key programmed on all phones. Any idea?

i'm attempting to correct the Button Dir. Number on Que Holding key and I get this error: The directory number is an alert dn in the ACD Agent Skill Groups Form. How can I correct this. Thanks

2 Agents in the same Skill Group are getting logged out automatically if they're both on the phone and can't take the next incoming call. Any idea? Thanks

I got an error when adding Message Waiting Indication Key for x5442 x5442 is used as a path and when no agents are logged in or after hours it goes to voicemail. When saving I get the directory number is in use elsewhere. Thanks

When paging to loud speakers No Audio. Tried plugging analog handset to page port and tested, still no audio. Any suggestions?

when I dial the main number and get prompted to enter the extension of the person. It does not ring directly to that DID rather it the call sits in the wait queue The DID is set up as an agent phone and part of a skill group. any idea?

I would like to add new extensions to the BLF list. I have never done this before. Any detailed instructions would be greatly appreciated. Thanks