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Hello, I am looking to convert a call flow from a Nortel CCMS script to CM 7 using VDN and Vectors. I am using a month check in the Nortel system to play different announcements depending on the month using call variables. So for the month of Jan, I will play announcements 1, 2 and 3. For the...

Hello, I setup a TIE line between my Nortel and Avaya system. Everything is working great! I am trying to add a second TMDI card to this existing trunk group to expand it from 23 channels to 47 and I am getting the following error message when I add the RTMB as 70 24. SCH4788 PRI loop is not...

Hello, Does anyone know if an info mailbox requires or takes up a license when programmed? We are looking to get rid of voice mail but still want to use the dial by name feature. Thanks Tony

Hello, We had to change the Q's and POS ID's for our entire call center. When we do a service observe, we hear a tone at the start of the service observe but we cannot hear the agents call. Here are the 2 ACD Q's. 5810 is the old and 2600 is the new. TYPE ACD CUST 0 ACDN 5810 MWC NO DSAC NO...

Hello, CS1000E 4 Cabinets I have 3 PRI's in Main cabinet I am adding a new PRI with D channel in cabinet 4 1. I have never added a second added a second CC before so before I break something I would like to double check my thought process. Here is what I currently have. .ssck 0 0 ENBL CLOCK...

Hello, I am running a Nortel CS1000E release 5.0 I have setup T1 Tie line between the 2 systems. The Avaya system is 6 digit dialing and the Nortel is 4 digits. I am using a 2 digit access on the nortel to access the tie line and then entering the 6 digit avaya extension. Everything is...

Hello, Couple of questions! I am adding a new IPSI board to my system and trying to keep all of the options the same. I have noticed that some of my IPSI boards have the option for encryption turned to Yes and some turned to No. Which way should they be set? If I leave them the way that they...

Hello, System back ground Main system is in a data center with 8 remote sites running G650's. All sites are connected via IP running G7.29. All ports on the network equipment are running 100 full duplex Problem I have 1 site that is having issues where the volume starts out fine but will fade...

Hello, System back ground Main system is in a data center with 8 remote sites running G650's. All sites are connected via IP running G7.29. All ports on the network equipment are running 100 full duplex Problem I have 1 site that is having issues where the volume starts out fine but will...