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What's up folks. I need a bit of help with a new ASA5525. I want to configure SSH access which seems very simple but I can't get it to work. I followed a guide I found on the Cisco website (link below) but when I test the connection it fails and the ASA log shows the following entry. "Fail...

Hi Folks, This may be a daft question but I need to understand how resources are shared on an IP Office using Digital handsets and analogue lines only, so no VoIP. I have only used IPO with T1 or SIP trunks and IP handsets so am familiar with how stations use trunks in an IP environment...

Hi there, I have an IP Office unit that is not connected to the LAN or WAN and would like to gain access to it to manage it. It has been set up to use all Digital handsets and analogue lines so there are currently no VoIP connections so no web and/or Manager access. I need to access the PBX...

Hey guys, I'm working through several core technologies (T1/E1/ISDN + Frame-relay switching) in my home lab and an going mad trying to understand what's going on with some of my connections. The topology is fairly simple with 4 routers (3 routers connected to a 4th router acting as a...

Hi Folks, One of my clients has an IP Office 500v2 (R9.1) with Voicemail Pro server (9.1) and all of a sudden their AA and all voicemails stopped working. The PBX and server have IP connectivity, and Manager, VM Pro and other tools are installed on the same server (Windows 2003). All the...

Hi Folks, It's been quite a while since I've worked with Cisco voice gateways and dial peers and I need some help with a project I am working on. Unfortunately, I tend to get confused when matching dial peers so I am asking for some help. What I am trying to do is get a non-cisco pbx to work...

Hi Folks, We have a customer with IP Office 9.1 and they are experiencing issues with services. Avaya has suggested that we run/install service pack 3 as a first step. Has anyone got experience with running the service pack? Are there any procedures for doing this? Thanks. Chazz.

Hi guys, I have a prospective client that wants to move to a SIP service (from a T1). From the GUI, I can see they have the following hardware: IP 406 DS, Analogue POTS, Digital DCP8 and DIG DCPx16 v2. Under licenses, I only see a single license for VM Pro (4 ports). How can I determine if...

Hi I've got a quick question about call reporting. I've been asked to produce a report for calls to a specific number on our IP Office system but I see no software or option or log to pull information from. Can anyone offer any advice on how I can generate reports from the system? Are there...

Hi, I've been tasked with upgrading my IPO 500 v2 from 8.1 to 9. I have never done it before so I searched the Avaya support site for upgrade documentation. The document I found, is quite good and shows the steps using the upgrade wizard but I still have a question. After running the...

Hello, I am installing a conference phone on our IPO 500v2 8.1 and can't get the phone to work. I have created the user, extension and Incoming call routes to the new extension and saved the configuration. Once saved though, I now have a error message "The number of non-Avaya IP extensions...

Hi Folks, I am fairly new to IP Office and have been requested to upgrade our PBX from version 8.1 (8.1(73)) to release 9 including Voicemail Pro version. Is there a step-by-step guide available for this? Also, any advice or information (gotchas) regarding the upgrade would be greatly...

Hello folks, We are having an issue with our IPO 500v2 with UCM module. When callers try to leave a VM, they are told that the mailbox is full. After clearing the mailboxes using the VM Pro client, the display shows a 0 value for messages but the bottom of the page says "Free Space:0.0MB |...

Hi folks, I'm fairly new to IP Office and need help with voicemail. Apparently our voicemail is full and I need to clean up the old messages. We have an IP Office 500v2 running version 8.1 (73) and according to the Manager software, the voicemail type is "Voicemail Pro on UC Module". When I...