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A client is using version 10. Embedded Voicemail set in IP Office mode. When an outside caller uses the dial by name feature the caller goes directly to voicemail instead of dialing the extension. Anyone have an idea of why this is happening and how to change it. The outside lines are all...

This client i'm setting up wants to have transferred calls show that the call is coming from reception instead of the actual external caller. They want this so they end user will answer, and reception can tell them who is calling. Currently when transferring the display shows the caller ID

A Customer had a UC module using voicemial pro, but it died, and they didn't purchase support We switched them to use embedded voicemail, but they recently have purchased voicemail pro so we installed the windows version. When we switch the ip office to use the new voicemail pro on Windows, it...

Hi. We have a client using a vantage ring generator associated with a phone in a plant on an old nortel system We are trying to get it to work with Extension 302, but can't seem to figure out what we need to do. The phone itself is a digital phone, and the ring generator is using a seperate 2...

We've been running 9.1.8 for a while, and this last week on 2 occassions 01/17/2017, and today 01/23/2017 the voicemail pro stops transferring calls User calls in, gets the Auto Attendant, selects 0 for reception , or any other extension and the caller gets dead air. It doesn't disconnect...

First time i've seen this issue: 2 Analog POTS lines connected to a small deployment Calling out from any digital handset i'm getting a squealing on both lines. Outside calls can hear a clicking, like the audio is breaking up. Connecting directly to the analog line with an analog phone i...

We recently installed a SIP trunk on our IPO v9.0.6 ANy incoming call shows up on the display as the ITSP Proxy Address. I'm thinking it's a problem from the provider end, but so far they haven't been much help, and the techs don't seem to know how to fix it. Help would be appreciated

Last night i upgraded to 9.0.6 from 9.0.1 2 users have receptionist license, and can no longer log into softconsole. Softconsole just says Login unsuccessful, please try again. I've tried creating a new user but it does the same thing. I'm not sure what else to do from here.

I upgraded our office phones to h.323 v6.4 and the vpn option is gone from the menu. If i revert back to 6.3 it shows up again VPNPROC value is set to 2 to view and edit Is there something i'm missing, something i need to do?

I'm trying to create Announcements in voicemail pro for Queued and Still queued for a particular Hunt Group. I've created the proper start points for the Hunt Group i want to change, but it still only uses the default Announcements. Am i missing something. I thought it was just as simple as...

I was testing one of our phones to see about upgrading to SIP. It went through most of the process. When it reaches Upgrading Application it times out after 200seconds and throws the error: Network problem, can't obtain files rebooting I'm not sure what to do at this point