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Hey guys, I am a bit stumped on this one. setup: IPO R11 w/ VMPRO issue: when call comes in, it takes 8-10 seconds for the AA to answer. I was looking around for settings that may control that but didnt see anything. test: setup: IPO R9.1 w/ VMPRO (test machine) notes: when you dial a DDI...

hey guys, trying to figure this one out. setup: -ipo v9.1 r12 behind a asa 5520. -9608g phones are being used by people from their home via ipsec vpn through the 9608g testing: for remote users, they can receive calls via ICR, dial out, get calls via VMPro with no issue. summamry: currently...

hey guys, One feature im trying to use but not working as intended is twinning when logged out/off. setup: In manager under user-> some user -> mobilty -> mobility features, i set a cell number with prefix to dial out under twinned mobile number (mobile twinning is NOT checked) and check the...

Hey guys, have a question, trying to figure this one out. SETUP: IPO 9.1 with preferred, vm pro & one x is setup and running smoothly. ISSUE: for users that are permanently remote, what would be the best way for them to be able to dial with a headset connected through VPN. STEPS TAKEN /...

Hey guys, this is my first system doing an ADI to PLDS migration. I got my LAC from avaya PLDS via email. I logged in to plds.avaya.com to get my licence/key. I keep getting "There are no available entitlements to activate for the LAC or LACs you provided." In the email i see all the...

Hey guys, this is the first r9 to r11 upgrade/migration that i am doing. The system is ADI and switching over to PLDS. i got the email from avaya today with the new LAC for the PLDS conversion. ive seen/read several threads that did 9.1 to 11 but couldn't find a reference to a 9.0 to 11. My...

Hey guys, Im stuck and I may be over looking something. intention: one touch transfer to vmpro module current: ive created a phantom user (285) which unconditionally forwards to a SC (*888) which goes to VM collect/name of module the user phone im testing on has ENABLE_OTT in the source...

Hey guys, I am looking to see how I could have a call transferred after the called to person disconnects. Scenario: customer calls in, goes to a module (asks if you wish to participate in a survey press 1 if not 2) which is directed by a test condition. when 1 is pressed, goes to a HG, then...

thread940-1747035 Hi Guys, I am in a similar position to setup a survey. Reading the referenced thread, Gunnaro had a method to have the survey results emailed without dealing with a DB. ------------------------------------------------------------------------ [Open DB] -> Menu-action...

Hey guys, I am in the process of staging an IP Office 500 R9 with SIP trunks. I have done many analog and PRI but SIP for the first time. current setup is IPO w/ R9 with full PRI & DS30A. The service provider is going to put a SBC as a demarc and give me ethernet handoff. From that I would...

Hey guys, I am trying to figure out what would be the best way to configure the IP office at HQ so the branch office (IPSEC VPN tunnel) can dial 911 through a specific DID. Service being provided are SIP trunks. TIA! -Brian

hey guys, this is the first multi-site install i am working on and need some guidance please. background: site 1 has SIP trumks site 2 has POTS each location will have a box and they will be connected through site-to-site VPN so they are able to extension dial for 5 people. goal: on site 2...