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We recently moved a customer from an Avaya IP Office system and have run into a bit of an issue to replicate the way they were used to handling missed calls. We originally had them setup with a multi-call key for the main line which delay rang to all users if the receptionist could not answer...

Have a strange one that I've come across and exhausted all options to try and figure this one out. Calls come into a HG with 4 line keys which are programmed on the reception extension. All users have DDI's and call forwards set for No Answer Ext and Busy Ext to forward back to reception. The...

Having an issue with a SIP provider when trying to manipulate the outbound CLI of a call. The SIP provider says they use the P-Asserted Identity Header to manipulate the CLI which is easy enough using the DID for CPN Substitution form and then assigning it to the outgoing DID range on the SIP...

So I had a bit of a weird one the other day. Had a customer who is in the business of renting managed office space. due to the fact that they have more than 60 incoming numbers which need to be handled and answered uniquely by the receptionists we set the DDI's as nametag hunt groups to pass the...

Have a bit of a weird one here, Latest MiCollab with Voice software version: 6.0.123.0 I've been setting up a MiCollab with Voice system but have run into a problem when the SIP trunks try and register. I am able to receive inbound and outbound calls with a MBG anchoring my media. I was...