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Does anyone know a clever way to restrict the usage of OneX Communicator in Avaya 8 SIP either by a single feature or some limiting factor? I was initially under the impression that the IPSoftphone feature would and that is not the case. I am able to filter all users with the device type...

I have an extension built via 9608SIP with dual sidecars (BM12 x2) that has existed in the system for quite some time. What I am running into is the user has requested some changes to their Bridged Appearance and Busy Indicators labels from say John Smith to Ashley Brown under the Communicator...

Is it possible to change the Message button destination for example; Extension 112233 Message button is pressed and it goes to VM for 114433 instead?? I swore I found something years ago that allowed you to program the destination of the button without adding the extension as an additional that...

I am trying to dive into things I am not quite comfortable with as my disclaimer. Avaya Aura/CM 6.3 So, I know there is SigMa Scripting, ARS Digit Conversion, and UDP, etc. Some of the customers/locations we call do not accept our SIP Diversion header so obviously inbound/outbound is a failure...

We are having some issues with the MAC address used by PCs connected to the 9608SIP phones in Pass Thru not being cleared from the phones table unless the phone is rebooted. Is there a way to change the aging table duration and where might this be done? I tried to see if it would be in the...

I am trying to figure out if I can have multiple entries on a service hours table through GEDI for a single day saying MONDAY 08:00 - 09:00 _ _ _ 16:28 - 17:00 Or would I need to separate everything? I have another service hour table within the vector for the time range in between the above...

Have an odd one, the Not Ready Reason Codes on our Avaya Aura Agent Desktop 6.4 v12.120.190.1213, the codes are not alphabetical if someone makes an adjustment to them. We have several departments and use department codes to organize IE.. CCC_Welcome_Center or PU_Bills if I make any adjustment...

I've had a few users with some weird intermittent issues, we had a few others do the same recently. The issue started with either the mailbox "disappearing" or a lag in the message indicator. On the Houdini issue, it was gone when searched for, but if rebuilt, the mailbox would ask "which of the...

There was an error creating the caller application. Please ensure the information is correct and try again. [javax.mail.MessagingException: A9 NO Append failed Can't sync message;] Above is the error when trying to create a new application in CAE, the error comes back stating it's due to the...

Alright you all have been pretty spot on with help so I am going to see if you can go 5 for 5. Currently, we have a bunch of sub groups within our department and are bi-weekly changing the body on-call. As of right now we have a generic posted number for each group that is actually a Google...

I have a user who is using a Google Voice phone number in the same area code as our phone system. When my work cell phone (Also, in the same area code) calls her extension, it properly sends the call to Google Voice and allows her to pick it up via her handset or her cellphone. If i make the...

Would it be possible to forward a 6408D+ from a phone when it is set as a bridged appearance. Extension 123789 has 6408D+ Extension 456321 on it as a bridged appearance. The user whose extension is 123789 would like to forward their 6408D+ extension 456321 to extension 888555

Is there a way to force a phone, say extension 11223, with bridged appearances 14433, 15533, and 16633 so that when a bridged appearance line is ringing and the user picks up the handset that it doesnt automatically pickup the bridged appearance and instead picks up one of the call appearances...

Any reason you can think of as to why the EC500 option turns itself off when the phone is rebooted? I have tested a few times on my own phone and it stays on when rebooted, or unplugged but seems to kick off on a phone I am working on. EC500 and Extend Call features are added to the feature...

Sadly, I must create a thread for this. Avaya CM 6.2 Avaya 9608 What I have is 2 counties, North and South, each county has their own pickup group with several users in it. At any given moment the users would like to forward off the mainline to the other county. The main extension for each...

Avaya 6.2 9608SIP I have a phone that is not listed in User Management, not in the deleted users list, IS in Communication Manager, and shows in GEDI the only usage is the Emergency Loc. I have tried everything I can think of to remove. If i remove through GEDI it flips to page 6 where SIP...

Avaya Aura (Definity) SM 6.2 9608 SIP I have a set of 5-6 users who would like the ability to one button forward all of the calls to these 5-6 extensions to another extension and also have the ability to one button turn off the forward. Essentially it sounds like they want the ability of the...