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  1. dapperdan87

    3300 ICP, Twinning w. EHDU and Analog Trunks

    Hi All, Looking for some help with a new issue I've run across. Mitel 3300, running OS load 7.1, SP1. I have configured an IP set (ext. 6001) and configured an EHDU that points to my cell phone (ext. 6101). I have created a PRG and added both extensions and I have confirmed that both are listed...
  2. dapperdan87

    Help! 5340 IP Sets with "Assert" Error "SL_Audio"

    Incident Description: Equipment: Mitel 3300 MXe 3 with software version: Deployment: Residential Alarm Monitoring Company. Brand new deployment. Converged (voice and data) network. Several Mitel 5340 IP sets which are ACD enabled and have Hot Desk ACD agents logging into them. These sets have...
  3. dapperdan87

    MiCC Version 7.1 - Rules not working

    HI there, I'm setting up an IVR in MiCC Version 7.1 and I'm running into a minor issue with my call flow. I have a main menu with several press options. These options Transfer calls to ACD Paths. Before the Transfer Activity I've added in a Play Activity and configured it to speak the estimated...
  4. dapperdan87

    Last ACD Agent Cannot Logout if calls queued in Path

    Mitel 3300, Version 6. Hi there. I would imagine this is typical and by design: If there are calls queued against an ACD path then the last agent is unable to log out of the path until those calls are cleared. I've tested this briefly in the lab and that appears to be the case. Is there any way...
  5. dapperdan87

    Virtual MAS Error Message

    Hi there. I'm running a Virtual MAS Server and a Virtual MCD. MAS is version V5.0.208.0 and MCD is Release level: 7.0 I'm receiving the following error in Users and Services on the MAS when trying to edit any user properties that would normally get written back to the MCD. Note this deployment...
  6. dapperdan87

    Embedded VM, 3300, voicemail to email file name

    Hi there, Is there anyway to change the syntax or length of the filename the 3300 uses for voicemail to email? I have a user who cannot access the wav files on their phone b/c the filename is too long. Any help appreciated. Thanks.

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