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Have a client where during outbound calls the individual extensions show up on Caller ID with an assigned DID or simply their extension number. What I need to happen here is have all of them go out under the main number. I've added my current ARS...I'm obviously missing something...do I need to...

I've built a new module in Voicemail Pro which is serving as the main auto attendant for the client. The module has a number of nested menus each with their own announcement. I've been asked to have all menu announcements to play twice then disconnect the call and I'm wondering what would be the...

Hello, I have several clients that as of this weekend will be required to dial 10-digits for local numbers. Running 500V2 9.0 SP7 or newer. There are a couple questions I have regarding this... 1. I'd like to allow users to continue dialing with 7-digits for local numbers. This will require a...

Hello, I have a client running an IP Office 500V2 9.0 SP7. They have a requirement to dial 9 in order to make an outbound call. This causes a problem when then try and dial directly from the call log as there is no 9 on the number so it fails. The client would like to maintain the prefix...

Hello I've got a IPO 8.1(95) with Voicemail Pro. I'm having a problem with an auto attendant I created. There is an Option 7 and extensions are three digits starting with a 7 (7??). When attempting to dial an extension calls are going to Option 7. If I disable Option 7 then dialing an...

Currently all call ring direct to Reception and after hours go to a night message. I've designed a new auto attendant for use when the receptionist is away during business hours. Would like to create a button on the handset that will enable this new auto attendant VM:Reception_out. I'm not sure...

Hello, So I've been having quite a time getting an authorization code configured for international dialing though this forum has been quite helpful. Where I'm at now is once you dial and international number you are asked for the authorization code however, entering it seems to have no effect...

First posting here though I've found this forum to be very helpful over the years. Have a question about a client's IPO 500V2 8.0 (44) system I plan on remotely upgrading to 8.0 (66). It has one external module, a DS30A RJ21 to support the Nortel phones still in use currently at 10.0 (44). When...