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Hello, I'm trying to set up a huntgroup using the longest waiting ring mode configuration. There are 6 extensions that are members of the huntgroup. I want to have it ring the person with the longest idle time first and if they don't answer within 15 seconds, it rings the next person with...

Hello, Not sure if this is possible but is it possible to have calls go to a specific destination if the extension that is being called is currently not logged in at all? I know you can set the forward on no-answer setting which will forward the call to a destination if a call is not answered...

Hello, I'm curious if there's a way export a list of extensions that are part of a huntgroup to a csv file? I can't seem to find a way with IP Office Manager or Web manager. The reason I want to do this is because we have a huntgroup set up that we use to page specific extensions for emergency...

Hello, I'm currently in the process of seeing if it's possible to integrate Avaya Workplace and Microsoft Teams somehow. Doing some research, I found the Avaya Calling for Microsoft Teams plugin on Avaya's website here...

Hello, I'm trying to use the Avaya Communicator for Web plugin on my computer to test out. I'm able to sign into it no problem but once I try to switch from deskphone to softphone within the plugin itself, Chrome closes down immediately and the plugin closes as well. I've tried using it in Edge...

Hello, I'm trying to set up a greeting in voicemail pro to be played whenever someone doesn't answer their phone after 4 rings. How I envision to set it up is in the beginning of the greeting it'll say the recorded name of the extension being called(ex. John Smith) and then right afterwards...

Hello, We've recently ran into an issue where any voicemails that are left on any extension are not showing up in user's voicemail inbox. When you call an extension, you're able to hear the user's voicemail greeting and hear the beep to record your voicemail but after you record it and hang up...

Hello, We recently upgraded from IPO R9.1 to R11 and I noticed that after the upgrade, any externally callers are automatically placed on-hold when calling into their conference ports. This never used to happen until the upgrade. I have a conference menu set up in Voicemail pro that users call...

Hello, I'm trying to figure out if there is a way I could add an external number (cell phone number) to be part of a huntgroup in IP Office. I thought I would be able to do it by creating a dummy extension and then just setting it to forward to a cell phone number but it doesn't ring at all when...

Hello, Currently whenever someone dials out, the caller ID on the receivers end shows our main number. Is it possible to change it to show the extensions DID number for the caller ID instead? I only want to change it for one of our extensions and leave all the rest of the extensions to show our...

Hello, Right now whenever an external call comes in, the number shows up as 9XXXXXXXXXX. I was wondering if there was a way to force it to show up as 91XXXXXXXXXX instead. The shortcode to dial out is 9N. At one of our sites, they are unable to redial a number because the number doesn't have 91...

Hello, I'm trying to create an auto attendant that someone can forward their extension to on no answer that provides two options: transfer to a hunt group or transfer to the called extension's mailbox. For example, my extension is 8140 so if I were to forward my extension to this auto attendant...

Hello, I was wondering if there was a way to program a button for a user that when enabled, it will forward all external calls to a designated number. This will only apply to external numbers and not internal extensions. If anyone could come up with ideas that could help me out, I'd greatly...

Hello, I don't think this is possible but I figured I'd ask in here anyway. Avaya IPO 9.1 was installed at one of our sites replacing their old phone system. One question that was just asked to me afterwards was is there a way to have a message play when you call someone if they're on another...

Hello, I was wondering if there was a way to have an email alert sent whenever certain numbers are dialed (1111, 2222, 3333, and 4444) that will say what time and who dialed the number. I know you can set this up when someone dials 911 but I was wondering if there was a way to do it with other...

Hello, One of our receptionists at a different location from me is having issues using the Call Steal feature. When she dials *46 to reclaim a call, she gets the "Call Rejected" message along with a humming sound. When I try it on my phone at my location, it works perfectly. It sounds like a...

Hello, I'm wondering if there's a way for a user to change their conference port pin using an auto attendant menu of some sort. I had my own conference module set up in Voicemail Pro that allowed users to store pins on their conference ports (using this tutorial...

Hello, After upgrading to 9.1 recently, many users from different locations have reported there being delays when they answer the phone. When one of our users receive a call externally, they'll pick it up and it'll be a 3-5 second delay before the other person starts talking. Alot of times users...

Hello, A user called me and said he's been receiving weird calls lately that were meant for someone else. He thinks someone has their externsion forwarded to him but he doesn't know who. Is there a way to see what numbers are forwarded to a certain extension? I've look everywhere but couldn't...

Hello, Very strange issue. Whenever I call a certain extension, it never actually rings the phone. The call gets connected immediately and automatically goes to speakerphone. Is there a setting somewhere that I don't know about that would automatically answer incoming calls on an extension and...