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Hey guys, Yesterday our IPO was hacked. They managed to get through one of the remote workers. And made some 300+ calls to various countries some of which I didn't know existed. We really need the remote workers. Our employees use them natively on their android phones. Currently we have the...

Hey, I followed this tutorial, http://www.tek-tips.com/faqs.cfm?fid=7704. Setup the recording as Announcement 1 and changed the extension after. Now when I call this extension, all I get is the beep-beep sound as if there is no music on hold setup. And I'm guessing once the Announcement time...

I have a GSM adapter that we use for outgoing cellular calls. When a call is forwarded to this line, it take a while till it will dial and the dialing tone plays. How can I make the dialing process instant or as low as possible? I've attached a screen shot of the preferences for this analog...

We have a GSM adapter with 1 line (analog) that we route calls to cell phones to with global User rights. However, theres moments where multiple extensions dial a cell phone and we would like to set up the server so that if the GSM Adaptor line is already taken to route the call through the SIP...

Hello, I am using a shortcode to add AA as a fallback extension. I want when the menu ends (the used doesn't select anything) to hear thanks for using our service good bye. But it keeps repeating the AA over and over. I need it to end the call after it plays the AA message in the fallback. Can...

Hello, I'd like to be able to forward a user to say a FAX machine that is outside of my Avaya IP Office 500 v2. I tried setting up an extension with forward unconditional == nothing. I tried short codes == nothing. Got no clue how to accomplish this. Can anyone help me? When I press the...

I turned on alerts for the IPO. And I've been getting the following message all day, No response from Time Server. Last polled address: 255.255.255.255. Why is this? How can I fix it? Thanks.

Hi! As the tittle says. How can I connect a regular bell to the IP Office 500v2 via the analog port? Thanks.

Hi. There is a good 2/3 second gap every time the MOH wav file repeats on my IP Office 500 v2. This is very distracting and sounds extremely unprofessional. Is there anything that could be done to to eliminate this gap between each repeat? And go for a smooth gapless loop. Thanks.