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Hi I've just deleted an old user and reassigned the extension to a new user but for some reason the voicemail message is still the old one. We have created a new voicemail message for the new user but it still routes to the old one. Any ideas? The phone system is Avaya IP 406 DS Thanks Alex

Hi One of our 16 port modules has suddenly stopped working, the status light goes to green for around 30 seconds then switches to red. Does anyone have any ideas of what could be causing this? Has the module failed? Thanks Alex

Hi All We have an Avaya Voicemail Pro server and for some reason it seems to cut off after a while, sometimes it can be after a day and sometimes a few days. When we try to log into our mailbox it says number busy, also our phone manager switches to lite instead of pro when this happens. Has...

Hi I went to setup call listen for my colleague on button programming to listen in on another staff member but when they try to use it a busy message tone is heard and a busy message shows on the phone, we have it previously set up for other staff so i don't have a clue where it's going wrong...

Hi All Recently i installed an expansion module for our Avaya phones, i've added some phones to it without any problems but there is this last one i want to add where it is prompting me on the phone to log-in, it asks for a password for some reason so that phone cannot currently be used. Anyone...

Hi all We recently purchased a IP400 digital 16 port expansion v2 to add to our system, but it was on version 7 and our current ones are on version 5.2, so I decided to upgrade them to 10.1(63), but now the phones display please wait, is there any way to bring them back to version 5.2...